Senior Operations Manager
REEF
Job description
Who We Are
REEF is an ecosystem of digital and physical solutions that connect goods, services, and experiences to consumers around the world. We serve as the bridge for customers to access what they want and need, combining technology, real estate, and operations at scale.
As we continue to grow globally, strong operational leadership, scalable processes, and high-performing teams are critical to our success. We are therefore looking for a Senior Manager, Operations to join our team and play a key role in driving operational excellence and supporting continued growth.
The Role
The Senior Manager, Operations will be responsible for end-to-end operational ownership across our Food and Beverage side of the business. This role requires a hands on leader who thrives in a fast-paced, high-growth startup environment and can adapt quickly while building, developing, and leading strong operational teams.
Based in Miami, Florida, this role will work closely with cross-functional partners to scale operations, improve performance, and support business expansion.
Key Responsibilities Operations Leadership
- Own and manage day-to-day operations to ensure efficiency, quality, and scalability
- Drive operational performance aligned with growth and business objectives
- Lead execution across multiple operational initiatives in a dynamic environment
- Identify risks and implement solutions to support sustainable growth
People Management, Development & Growth
- Lead, coach, and develop operations teams, fostering a culture of accountability and continuous improvement
- Build strong team capability through mentoring, feedback, and performance management
- Support hiring, onboarding, and development of operational talent
- Create an inclusive and motivating environment that supports engagement and growth
Process Improvement & Adaptability
- Identify opportunities to streamline processes and improve operational effectiveness
- Lead and adapt to change in a rapidly evolving startup environment
- Partner cross-functionally to support new initiatives, launches, and scaling efforts
- Use data and operational insights to inform decisions and improve outcomes
Experience & Skills
- At least 3 years of management experience within an operations-focused role
- At least 2 years of experience within the Food & Beverage/ Hospitality Industry
- Proven people management experience with a focus on team development and growth
- Ability to fully adapt and lead effectively in a fast-paced, changing environment
- Strong execution mindset with a hands-on, problem-solving approach
- Excellent communication and stakeholder management skills
Why Work at REEF
- Opportunity to lead operations in a high-growth, entrepreneurial environment
- Direct impact on team development, operational performance, and business growth
- Exposure to complex, scalable operations within a global organization
- Collaborative culture with strong opportunities for professional growth
- Miami, Florida–based role supporting exciting expansion initiatives