Senior Portfolio Operations Manager

Company Overview:

MaxSolar is a provider of Operations & Maintenance (O&M), Technical and Asset Management Services for commercial solar, battery storage, and electric vehicle charging systems. As a comprehensive services provider, the company can support client needs throughout the entire project life cycle. MaxSolar programs ensure that system owners receive the maximum energy, environmental, and financial benefits from their assets.

Position Overview:

The Senior Portfolio Operations Manager is the main point of contact between MaxSolar and the customer, ensuring contract compliance and best-in-class service and customer support. This individual is highly motivated with superior customer service and communication skills, as well as excellent time management and organizational abilities. This is a cross-functional role that requires coordination between multiple internal and external stakeholders, including monitoring & performance engineering, scheduling & procurement, corporate finance, and field operations. The right candidate is comfortable making decisions, supervising others, multi-tasking

,

and manag

ing

expectations for both the team and the clientele.

Responsibilities:

• Oversee all day-to-day operations of assigned portfolio and take responsibility for delivery of O&M services in accordance with O&M contracts.
• Engage with clients, develop relationships, and help grow customer portfolio.
• Proactively communicate with internal and external stakeholders.
• Oversee case management, work order processing, scheduling, service estimating and client reporting.
• Supervise portfolio support team.
• Manage contracts, including maintenance of contractual and technical information for system assets.
• Interface with Accounting team and provide support for invoicing as needed.
• Interface with Asset Management team to ensure system/portfolio performance goals and performance/availability guarantees are being met.
• Help develop new requirements, specifications, best practices, and tools.
• Manage subcontractor relationships.
• Collaborate with VP of Operations and senior management to ensure operational goals are being met.

Benefits:

• Bachelor’s degree preferred.
• Excellent interpersonal and written/verbal communication skills.
• Ability to work with sense of urgency.
• Three (3) years of O&M/Project Management experience in electrical/solar industries preferred.
• Familiarity/working knowledge of Salesforce Field Service preferred.
• Familiarity/working knowledge of solar Data Acquisition Systems (DAS)/monitoring systems preferred.
• Familiarity/working knowledge of CMMS based asset management systems.
• Ability to identify problems, develop solutions, and conduct analysis independently and in collaboration with others.
• Proficiency in Microsoft Excel, Power Point & Word.
• Valid Driver’s License.