Operations Manager

About the company

Our client is a collective of India’s most exciting streetwear and lifestyle brands - a platform that curates, builds, and scales labels shaping the future of Indian fashion and culture. We’re on a mission to build India’s next global culture powerhouse, and we’re looking for an Operations Associate who can bring structure, efficiency, and scalability to our fast-paced environment.

Role Overview

As an Operations Associate, you’ll own end-to-end e-commerce operations — from order management to fulfilment, logistics, vendor coordination, and process optimization. You’ll ensure every brand and customer touchpoint operates seamlessly across channels.

Key Responsibilities

• Oversee daily order processing, fulfilment, and returns management across platforms (Shopify, marketplaces, etc.).

• Manage inventory flow, warehousing, and dispatch coordination with internal and external teams.

• Collaborate with customer service, tech, and sourcing teams for efficient order lifecycle management.

• Track and improve key operational KPIs – order accuracy, turnaround time, cancellations, and returns.

• Build SOPs and streamline workflows to enhance operational efficiency and accuracy.

• Coordinate with courier partners and warehouse teams to ensure timely deliveries and resolve escalations.

• Manage vendor invoices, reconciliations, and support monthly reporting.

• Support leadership with data insights and reports for decision-making.

• Lead a small team and foster accountability and continuous improvement.

Who You Are

• 2–4 years of experience in E-commerce Operations / Supply Chain / Brand Operations.

• Strong analytical and process-driven mindset.

• Proficient in Google Sheets, Excel, and dashboard management tools.

• Hands-on experience with Shopify, Unicommerce, or similar platforms is a plus.

• Excellent coordination and communication skills — both internal & external.

• Thrive in fast-moving, startup environments and take ownership from day one