Operations Manager

If you enjoy turning processes into performance, mentoring analysts into future leaders, and running operations like a well-oiled engine keep reading

We’re looking for a Operations Manager who can

Key Responsibilities:

Lead day-to-day operations within your functional area, translating Dodge’s U.S. process standards into India delivery routines. Build and mentor analyst teams, ensure quality and turnaround KPIs, and maintain alignment with the Program Office.

• Oversee a team of 20–25 Analysts / Senior Analysts delivering content research and enrichment.
• Manage daily work allocation, SLAs, and performance dashboards; ensure quality adherence.
• Act as first-line reviewer for task accuracy and escalation handling.
• Collaborate with QA, Training, and Governance units to identify gaps and implement corrective actions.
• Support onboarding and floor training for new batches (campus and lateral hires).
• Track team productivity and contribute to process optimization initiatives.

Required Qualifications:

• 5–8 years of experience in content operations, research, or data enrichment environments.
• 2+ years in a team-lead or supervisory role.
• Strong analytical, communication, and mentoring skills.
• Experience with quality management frameworks and KPI-driven delivery models.