We are looking for an Operations Manager who understands that operations is not about keeping things running—it’s about building systems that scale, execute consistently, and improve continuously .

This role is for someone who can take ownership of day-to-day operations while also strengthening processes, controls, and execution frameworks. You will work closely with leadership to ensure operational efficiency, predictability, and accountability across teams.

What You Will Do

Own and manage end-to-end operational processes across functions
Design, implement, and improve SOPs, workflows, and execution frameworks
Ensure operational efficiency, quality, and adherence to defined processes
Track KPIs, SLAs, and operational metrics; identify gaps and improvement areas
Work cross-functionally with business, finance, HR, and delivery teams
Manage operational risks, dependencies, and escalations proactively
Drive continuous improvement initiatives to reduce inefficiencies and delays
Support capacity planning, resource optimization, and execution planning
Ensure compliance with internal policies and operational controls

What We’re Looking For

Proven experience in operations management, process improvement, or delivery management
Strong ability to design and optimize operational workflows
Experience managing cross-functional teams and stakeholders
Strong analytical and problem-solving mindset
Ability to balance speed, quality, and control
Experience with KPI tracking, dashboards, and operational reporting
Structured, detail-oriented, and execution-driven approach

Operations Manager

Job description