Online Business Manager (us Shift / Excellent Communication Skills)

Primary title: Remote Operations Manager

About The Opportunity A fast-growing technology company operating in the B2B SaaS and cloud communications sector, delivering remote-first solutions that optimise customer experience and business operations. We are hiring a remote Online Business Manager based in India to drive operational excellence, streamline workflows, and scale processes across distributed teams.

Role & Responsibilities

• Own day-to-day operations for the leadership team: translate strategic priorities into quarterly plans, manage project timelines, and ensure on-time delivery.
• Design, document and maintain SOPs and playbooks for cross-functional processes to improve consistency and reduce operational friction.
• Implement and manage workflow automation (Zapier / native integrations) to reduce manual work and improve handoffs across sales, customer success, and finance.
• Coordinate and supervise remote contractors and internal teams—set KPIs, run weekly stand-ups, and remove blockers to maintain momentum.
• Own vendor and subcontractor relationships, including procurement, invoicing coordination, and performance tracking.
• Build and maintain dashboards and regular reporting for executive stakeholders — monitor KPIs, surface risks, and recommend course corrections.

Skills & Qualifications Must-Have

• Project management
• Operations management
• Process documentation
• Workflow automation
• Zapier
• Notion

Preferred

• Asana
• Google Workspace
• Experience with CRM tools (e.g., HubSpot CRM) or accounting platforms (e.g., QuickBooks, Xero)

Qualifications & Experience

• Proven experience managing remote teams and end-to-end business operations for tech or SaaS organisations.
• Demonstrable track record of implementing process improvements and automation that delivered measurable efficiency gains.
• Comfortable with data-driven reporting, KPI definition, and communicating outcomes to senior leadership.

Benefits & Culture Highlights

• Fully remote role with flexible working hours and India-based hiring.
• High-impact position in a scaling engineering and customer-experience organisation — ownership from day one.
• Learning-first culture with opportunities to build processes, lead teams, and influence product/operational strategy.

How To Apply If you're a results-oriented operations leader who thrives in remote, fast-paced environments and can turn strategy into repeatable systems, we want to hear from you. Apply with a resume and a short note highlighting one process you automated and the impact it delivered.

Skills: leadership,operations,asana,notion,business operations,google workspace,management,teams,customer,operations management,project management,zapier