Operation Manager(tour & Travel)
Joy Suites Hospitality Pvt Ltd.
Full-timeExternal
IndustryTechnology
LocationMH, IN
SalarySalary not specified
Posted1/14/2026
ExperienceNot specified
Job description
Job Opening: Senior Operations Manager – Tours & Travel
Industry: Travel, Tourism & Destination Management
Location: Pune
Experience Required: 7 to 10 Years
Employment Type: Full-Time
Role Overview
We are seeking a highly experienced Senior Operations Manager – Tours & Travel to lead, control, and scale our tour operations. The role demands strong leadership, deep destination and logistics expertise, excellent vendor management, and the ability to deliver seamless, high-quality travel experiences across domestic and international markets.
Key Responsibilities
- Lead end-to-end tour operations including planning, execution, and closure
- Design and manage domestic & international tour itineraries
- Oversee vendor sourcing, contract negotiations, and service-level compliance
- Manage tour costing, budgeting, margin control, and profitability
- Supervise and mentor the operations team and tour coordinators
- Ensure flawless guest experience and handle escalations during tours
- Monitor tour execution in real time and resolve operational challenges
- Develop and implement SOPs, checklists, and quality standards
- Coordinate closely with Sales, Reservations, Finance, and Accounts teams
- Ensure compliance with documentation, permits, tickets, visas, and vouchers
- Prepare MIS, operational reports, and performance reviews for management
- Identify process improvements and cost-optimization opportunities
Candidate Profile
- 7–10 years of proven experience in Tours & Travel operations
- Strong expertise in outbound, inbound, and domestic travel
- Excellent leadership, coordination, and people management skills
- Ability to handle high-volume and complex tour operations
- Strong negotiation, decision-making, and problem-solving abilities
- Proficiency in MS Office, CRM, and travel management systems
- Willingness to travel as per operational requirements
Preferred Qualifications
- Graduate / Postgraduate in Travel & Tourism, Hospitality, or Management
- Experience with DMCs, corporate travel, MICE, or luxury tours is an advantage
What We Offer
- Attractive salary package as per experience and industry standards
- Leadership role with decision-making authority
- Growth opportunities in a fast-expanding travel organization
- Professional and performance-driven work environment
Job Types: Full-time, Permanent
Pay: ₹26,783.09 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person