It Support Technician

IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician

Our client is a global leading social media and high tech company:

-Over 6,500 employees across 20+ offices;

-Fast growing;

-Cutting edge AR and VR technologies, 3D printing, etc.

They are looking for an IT technician to join their Santa Monica office and support the growth of their R&D and hardware engineering teams:

-Part of a small local support team but the sole IT technician to support the hardware engineers;

-Act as go to person and troubleshoot Windows and Linux OS plus some Mac OS, Cisco network, AD, Office 365, storage and back up;

-Support digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace and JAMF;

-Help with legacy system update and upgrade;

-Clear tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;

-Documentation

Initially 12 months full time contract till the end of 2026 with option to extend yearly. W2 employer contract offering $34.79 per hour (40 hours per week) plus contribution to medical plan and federal public holidays as PTOs. 5 days on site in Santa Monica ( Santa Monica, CA 90405)

Requirements:

-2 + years experience working as IT support/service desk;

-Working knowledge in troubleshooting Linux (Red Hat) / Windows/ Mac OS X/Mac/Apple technologies

-Storage Systems - Synology (nice to have)

-3D printers (nice to have)

-Excellent client facing and problem solving skills, creative thinking and sociable personality