We are looking for an experienced Help Desk Analyst II to join our team on a contract basis in Rancho Dominguez, California. In this role, you will provide technical support to end-users, troubleshoot a variety of hardware and software issues, and ensure smooth operations across IT systems. This is an excellent opportunity to apply your problem-solving skills and technical expertise in a dynamic environment.

Responsibilities:

• Respond promptly to service desk tickets and provide effective resolutions to technical issues.

• Troubleshoot and resolve hardware and software problems on devices running Microsoft Windows.

• Manage user accounts and permissions using Active Directory, ensuring secure access.

• Provide guidance and support for Windows 10-related queries and issues.

• Collaborate with team members to identify and implement process improvements within IT support.

• Deliver clear and precise communication to users regarding issue resolution and technical guidance.

• Maintain accurate documentation of technical issues and their resolutions.

• Monitor system performance and escalate complex issues to the appropriate teams.

• Ensure adherence to IT policies and procedures while addressing user concerns.

• Proficiency in Active Directory for user account management and permissions.

• Strong knowledge of Windows 10 and its functionalities.

• Proven ability to perform basic troubleshooting for hardware and software issues.

• Familiarity with Windows operating systems and their configurations.

• Experience handling service desk tickets and providing timely support.

• Excellent communication skills to interact effectively with users and team members.

• Ability to work independently and prioritize tasks in a fast-paced environment.

• Previous experience in a similar help desk or IT support role is preferred.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Help Desk Analyst Ii

Job description