Description:

The End User Support Analyst independently and collaboratively troubleshoots a wide range of application and hardware issues, managing each request from initial intake through successful resolution. Provides responsive, high-quality technology support to attorneys and business professional staff across all practice areas, addressing day-to-day issues as well as more complex technical needs.

This individual will perform offsite meeting, presentation, and trial site technology setups and provides on-site support as required, ensuring all systems function reliably in high-visibility and time-sensitive environments. Works closely with firmwide and local office-based Information Technology teams, attorneys, business professional staff, and external vendors to coordinate solutions, share knowledge, and resolve issues efficiently.

Consistently maintains a strong focus on client service, professionalism, and user satisfaction, ensuring technology support aligns with firm standards and contributes to a seamless and positive experience in all aspects of the role. Ensures client service and satisfaction are attained in all areas of

Strong Communication and Client Service Skills

Technical and Hardware experience
1-2 years of relevant experience is okay
Set up workstations for new hires
Conference room technical assistance
Set up of iPhones and laptops
MS Office experience is a must

Information Technology Support Analyst

Job description