Epic Systems Analyst Ii – Kelsey Seybold Clinic

Job ID: 2334806

Job Type: Full-time

Location: Pearland, TX 77581

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Position in this function shows ability and competency to work on most phases of application systems analysis, workflow analysis, build, design, testing and programming activities but requires instruction/guidance/mentoring in other phases. May be responsible to work on a team or project team(s) in the capacity to be a member of the project or lead a phase of the project. Has the ability and can multi-task. May be responsible to work or lead business owners, stakeholders, and IT personal to assess project needs as guided by management. Supports implementation and upgrades to clinical and bio-medical applications as required. Provide weekly status updates on project(s) progress to team lead or management. Position will require travel to KSC clinic locations for implementation, training and support. Other duties as assigned.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• 10% Project Management: Participate on projects as assigned in accordance with standard KSC project management and documentation standards with guidance from team lead/management. Has some Project Management skills and has the ability to learn build, testing, and document in accordance with KSC PMO standards. Maintain complete and up to date project documentation for all assigned projects and requested by Project leads. Work with project team leads/members so that defined objectives and benefits are achieved. Serves as a member to assigned user group(s) or IT groups
• 10% Teamwork: Establish strong working relationships with project lead(s), team, and of other application teams/management to ensure proposed system changes are thoroughly vetted and potentially adverse downstream consequences are discovered. Learning to develop and communicate risk mitigation strategies. Participate/support in Help Desk service, working service desk tickets, and 24 x 7 on call program, along with other team members
• 10% System Development: Under general supervision, diagnose and resolve problems. Define and document business/clinical system requirements and workflows as required by project. Configure system settings and master files to meet business requirements, sign off may be required by project lead. Provide or support system go lives and problem resolution. Begin to achieve a higher level application knowledge, proficiency, and problem solving skills as guided by IT management. Can deliver work that is consistently accurate, precise, thorough, neat, ethical, and reliable. Has some knowledge of quality standards and follows applicable quality guidelines. Understands concepts of process improvement and results to improve the quality of services. Completes all duties as assigned in the required timeframes. Meets deadlines for regular duties and projects
• 10% System Support: Under general supervision, ongoing application support, problem resolution and question and answer services. Participate in Application Service Desk duty and 24 x 7 on call program with other team members. Assists application analysts and Help Desk with support of resolving help desk tickets
• 10% Proficiency: Begin to maintain and develop competency level application knowledge, proficiency and problem solving skills, as well as follow KSC IT project management tools and processes, change management/control and service procedures
• 10% Communication/Customer Relations: Maintains an effective working relationships with project teams, IT management, Clinical and/or business leadership. Ability to maintain working relationships with application vendor technical staff as directed by project assignments. Ability to facilitate rapid problem resolution and service delivery, where vendor services are needed. Possesses the ability to effectively communicate relevant information, in a clear and concise manner, at all levels of the organization. Promotes and practices effective listening skills in all interpersonal contacts. Demonstrates competence in grammar and clarity in all oral and written communication
• 10% Optimization: Begin to learn and participate on implementation efforts for system improvements in accordance with KSC project management tools and processes, standard change control and change management procedures. Communicates system changes to all applicable users. Provides a high level of output and productivity. Meets team and project objectives. Does not waste skills, time, and resources. Looks to find ways to improve processes and control costs
• 10% Interpersonal Skills: Solid positive attitude, interpersonal and relational skills, ability to make and keep commitments, meet project timelines, and provide outstanding customer service is required. Communication regarding technical matters in language easily understood by non-technical staff is required. Conducts effective meetings and ability to lead IT projects as assigned. Possesses the ability to be flexible in changing situations, meet changing priorities, and solve new and existing problems. Understands the value of adaptability with patients, customers, clinicians and business owners.
• 10% Reliability: Can be counted on to arrive and start work on time. Meets expectations for completion of duties as assigned in the required timeframes. Meets deadlines for regular duties and projects without management intervention
• 5% Certifications: Certification required based on application. KSC IT Management will determine if certification is required
• 5% Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree or equivalent work experience
• 3+ years of experience in applicable healthcare clinical operations, or

Epic Application or other similar healthcare application systems design, configuration or support

• Understanding of physician practice operations, and ways improved information management can lead to clinical, operating and financial improvement in a health care organization. Proficiency in use of desktop computer systems (Windows, Microsoft Office, email) and some experience in use of clinical or practice management systems in medical practice
• Proven to have a positive and “can do” attitude. Ability to learn quickly, and to obtain Epic System Proficiency level certification (as defined by Epic) and/or other clinical system certifications
• Proven ability to translate clinical and operating requirements into clear, specific and actionable system configurations and ability to implement those configurations. Ability to test and audit personally developed system configurations, in order to assure functional accuracy
• Proven excellent communication, relationship, teamwork and project management skills
• Proven communication, presentation, project management, teamwork, problem solving and technical skills are also required.
• Valid Texas Driver’s License

Preferred Qualifications:

• Clinical Degree

• 5+ years of experience

• Demonstrable knowledge of clinical data sets (CPT, HCPCS, ICD-9, etc)

• Proven participated on clinical projects and implementations successfully

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.