It Support Specialist

About Responsive Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses–including bids, questionnaires, assessments, and trust centers–that impact nearly half of a company's revenue. More than 35% of cloud SaaS leaders and more than 20 of the Fortune 100 standardize on Responsive, and the company has been voted "best in class" by G2 for 24 quarters straight. Customers have used Responsive to close more than $750B in transactions to-date. To learn more , visit responsive.io .

About The Role Responsive is looking for a proactive and skilled IT Support Specialist to provide hands-on technical support, system administration, and onboarding assistance to internal employees. This role combines traditional IT helpdesk responsibilities with cross-functional collaboration and light systems administration to ensure a secure, reliable, and efficient IT environment. The ideal candidate will be comfortable supporting hardware, software, networking, SaaS platforms, and IAM tools such as OKTA or SecureAuth .

Essential Functions Technical Support & Troubleshooting

• Provide day-to-day support via phone, email, chat, and in-person interactions for internal employees.
• Troubleshoot hardware, software, and network issues across Windows, macOS, and mobile devices.
• Serve as a primary point of contact for internal IT support and escalations.
• Diagnose and resolve issues with desktops, laptops, printers, peripherals, conferencing systems, and office infrastructure.
• Research and identify technology solutions based on user-reported issues.

System Administration & IT Operations

• Assist with setup, configuration, and maintenance of IT equipment and internal applications.
• Support installation, updates, and patching for endpoint hardware and software.
• Manage user accounts and access across systems including GSuite, Zoom, and other internal SaaS tools.
• Maintain asset inventory and procure laptops and equipment as needed.
• Support internal software license management and application provisioning.
• Provide virtual and in-person onboarding support for new hires on a weekly basis.
• Set up new hire laptops and internal accounts, ensuring readiness on day one.
• Create and maintain IT documentation, including new-hire guides, procedures, email distribution groups, and knowledge base content.
• Assist with basic network setup and troubleshooting (Wi-Fi, switching, VPN, firewalls).
• Monitor systems for vulnerabilities and support implementation of IT security best practices.
• Support endpoint protection, compliance requirements, and secure configuration of devices.
• Support identity lifecycle workflows and troubleshooting within OKTA or SecureAuth.
• Assist with SSO, MFA configuration, user access requests, and account provisioning.
• Help maintain IAM security policies and ensure consistent application across systems.
• Partner with IT, HR, Operations, and Customer Support teams to resolve issues and improve processes.
• Provide customer-facing assistance for Responsive.io product users when needed, including technical troubleshooting and responding to tutorial or usability questions.
• Gather and relay product feedback to internal engineering or support teams.

Knowledge & Skills Qualifications

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of hands-on IT support, desktop support, or systems administration experience in a fast-paced environment (100+ employees preferred).
• Strong experience with workstation management, imaging, operating system installation, and hardware repair.
• Proficiency with GSuite, Zoom, Microsoft applications, and Apple/Windows hardware.
• Familiarity with current internet security practices and endpoint protection tools.
• Excellent troubleshooting, problem-solving, and customer service skills.
• Ability to work with users at all organizational levels.
• Highly organized self-starter able to manage multiple tasks in a dynamic, evolving environment.

Preferred

• Experience with IAM platforms (OKTA or SecureAuth) for authentication and access management.
• Exposure to cloud platforms (AWS, Azure, GCP) or virtualization technologies.
• Basic scripting or automation skills (PowerShell, Python, etc.).
• Customer-facing technical support experience.

What We Offer Responsive uses a market-based compensation philosophy. A candidate’s starting base salary will be determined by the specific responsibilities of the role, as well as job-related skills, experience, qualifications, location, and current market trends. For this position, the base salary range is $80-105K. This does not include bonus or benefits. Our recruiting team will provide details on the applicable range based on your location during the hiring process.

Responsive embraces a global flexible workforce model with offices in Dallas, TX, Kansas City, MO, Coimbatore, India and Dublin, Ireland. This is a remote role with preference given to candidates in Dallas, Tx.

In addition to a competitive compensation package, Responsive also offers the following benefits:

📈 401k with company matching

📚 Unlimited professional development and ongoing learning through LinkedIn Learning Solutions

🏝 4 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement

✈ 4 week sabbatical after 5 years of service

🍀 Mental Wellness Program (EAP) to support your well-being and self-care

🍹 Team events, such as happy hours, off-sites, and team building events

❤️ Best-in-class health benefits, company paid for employee and company contribution for family coverage

Our Values Delight customers We’re lucky to partner with the world’s biggest brands and best customers. They all play an integral role in mapping our future. When it comes to listening and solving their biggest challenges, we’re Responsive.

Be agile & nimble At Responsive, our people, products and processes are constantly evolving. Our simple formula is to be agile and nimble. We’re not afraid to try something new or pivot when we see a better solution.

Get it done Whether it’s adding a new feature, onboarding a new customer, or crafting a solution that adds extra value — we’re all motivated to get it done. GID is one of our core tenets and impacts everything we do.

Give back time Efficiency is central to our company spirit, because finding ways to focus on what’s most important is essential to our innovation. We also truly care about what really matters to our customers and teams.

S4 We have a simple saying, “If you see something, you say something (S4).” At Responsive, we celebrate people who are critical, thoughtful thinkers who just want to make things better. Here, your input matters.

At Responsive, our values are the foundation of who we are—and we’re equally committed to cultivating a diverse and inclusive culture that reflects and respects the richness of our global community. We welcome individuals of all backgrounds, including different cultures, ethnicities, ages, races, national origins, genders, sexual orientations, religions, and abilities, to apply for our open roles. If you share our commitment to an inclusive workplace and believe you’d thrive on our team, we’d love to hear from you!