IT Support Specialist Job Summary

We’re looking for an experienced IT support specialist to provide our team with top-notch assistance! You’ll be our primary, on-site resource to sure any technical issues are resolved efficiently so our operations run smoothly, with support from a managed service provider partner and an in house team that handles the CRM. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today!

IT Support Specialist responsibilities

Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
Manage physical asset inventory to ensure ample assets are ready for new hires and license inventory to ensure appropriate billing
Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
Ensure our computers are backed up so all files are saved in case the system crashes
Run security checks on all systems and ensure monthly IT trainings and phishing tests are triggered monthly via Microsoft Defender to ensure protection from cybersecurity threats
Onboard new employees (remotely and in office)
Package and ship employee equipment for new hires or hybrid works
Travel occasionally to additional offices to provide end user support or upgrade/maintain systems
Work with internal CRM team to troubleshoot integration issues and IT MSP to escalate tickets

IT Support Specialist qualifications and experience

High school diploma required, associate's degree in computer science or information technology preferred
At least two years experience in a professional IT work environment
Familiarity with multiple computer operating systems, such as Windows, Mac, and Salesforce
General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment
Advanced proficiency in Microsoft Office
Strong communication skills, organizational skills, and time management skills
Excellent customer service skills and desire to help the company succeed
Experience using Active Directory to manage user accounts and groups
Experience using Microsoft Entra/Azure to manage user accounts, groups, enterprise applications, security policies, and conditional access
Experience working with Cisco Meraki devices and managing access points in Meraki Dashboard
Experience adding and deploying devices with Autopilot
Experience managing web-based print service preferred
Experience managing VOIP systems preferred

Benefits:

Employer paid Health Savings Account
Medical Insurance
Vision
Dental
Employer paid Life Insurance
Voluntary Life Insurance
Paid Time Off

Certified Great Place to Work

Information Technology Support Specialist

Job description