It Support Specialist

Job Details

Description Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.

Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for an IT Support Specialist in Raleigh, NC. Essential Duties And Responsibilities

• Hardware:

• Diagnose, troubleshoot, and resolve hardware issues for desktops, laptops, printers, and other peripheral devices.
• Perform hardware installations, upgrades, and repairs. Assist with hardware deployments.

• Network:

• Monitor network performance and identify potential issues.
• Troubleshoot network connectivity problems and security breaches.
• Configure and manage network devices (routers, switches, firewalls).
• Knowledge of virtualization technologies like VMware and Hyper-V for efficient resource management.

• Windows & Microsoft 365:

• Provide technical support for Windows desktops and laptops.
• Manage user accounts, permissions, and group policies in Active Directory.
• Deploy and configure Microsoft 365 applications (e.g., Office, Teams, OneDrive, SharePoint).
• Maintain security and compliance with Microsoft Defender and security best practices.
• Troubleshoot and resolve Microsoft-related issues for users.

• Cloud & Remote Management:

• Configure, deploy, and maintain Atera RMM agents for proactive device monitoring, management, and support.
• Assist with Azure cloud services as needed.
• Automate routine tasks, patch management, and deploy software updates remotely.

• Security:

• Identify and respond to phishing attempts and other security threats.
• Implement security best practices and educate users on security awareness.
• Stay up to date on the latest security best practices.
• Experience with Microsoft Defender or Webroot security solutions is a plus.

• Disaster Recovery:

• Design, test, and document DR procedures for network infrastructure and critical applications.
• Configure, manage, and optimize Veeam for backups, replication, and recovery of virtual and physical workloads.
• Develop and implement scripts to automate backup, replication, failover, and failback processes with Veeam.

• Scripting:

• Basic scripting skills in languages like PowerShell, SQL, Visual Basic to automate tasks and configuration management.

Qualifications

• Minimum of 5+ years of experience in IT support or a related field. A Bachelor's degree in Management Information Systems, Computer Science, or a related field is preferred, but equivalent experience in an IT support role may be considered.
• Strong understanding of computer hardware, networks, and Windows operating systems.
• Proven ability to troubleshoot and resolve technical issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Possess one or more of the following certifications is a plus:
• Microsoft 365 Certified: Fundamentals Administrator
• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Information Protection and Compliance Administrator Associate
• CompTIA Network+
• CompTIA Security+
• Veeam Certified Engineer (VCE)

Rate: 73K Benefits

• Competitive salaries and bonuses
• Medical
• Dental
• Vision
• 401(k) plan with employer match
• Short term disability
• Long term disability
• Life/AD&D
• Paid Time Off
• 11 paid holidays
• Employee Assistance Program
• Career advancement opportunities
• Training and Development

Background Screening and Drug Test Required

EOE Minorities/Females/Disabled/Veterans