It Support Specialist

GHJ is looking for an IT Support Specialist WHY we get up in the morning At GHJ we help our people and clients pursue their passions, build thriving businesses, and create a better future.

WHAT We Believe We believe that collaboration is the foundation for success. We work as a business advocate for our clients – providing personalized service and building long-term relationships to help position our clients for the future.

HOW We Succeed We are deeply committed to our core values of Bright Minds, Brave Hearts and Bold Actions and incorporate them into every aspect of our business. By living these values, we are able to meet our strategic objectives of Remaining Fiercely Independent (financial success), Meeting client demands/needs (client success), Reinforcing and expanding cultural distinction (people success).

Summary of Role: As the IT Support Specialist, you’ll provide end user support to our 250+ employees remotely and in person in our Los Angeles Office. You will leverage critical thinking skills to provide solutions troubleshoot IT issues and take appropriate actions to resolve. You will assist GHJ end users with Tier 1 support issues and escalate issues to Senior IT Staff as needed. You will be key in providing an outstanding IT User experience from an employee’s first day with the firm, ensuring employees have all they need from IT to function well in their roles. You will report directly to the IT Director and will work closely with GHJ’s IT Team to address IT issues that arise and develop long-term solutions. This is a hybrid role that does require being onsite 3 days a week, so you will need to live a commutable distance from our Office in Downtown Los Angeles.

You will be responsible for:

• Tier 1 troubleshooting of company provided laptops
• AV Meeting setups
• Working with IT Ticketing system including monitoring queues, updating knowledge solutions, and inventory management of managed assets
• Application support for industry-specific applications
• Handling user onboarding and offboarding requests
• User creations and deactivations for industry-specific applications
• Identifying and escalating issues to proper IT specialists as needed
• Researching issues and finding resolutions using available information resources
• Working with appropriate vendor tech support to resolve issues when needed
• Diagnosis and resolution of Tier 1 hardware and software issues for local and remote employees
• Assist with documenting instructions for application updates and communicating to GHJ employees

What we need from you:

• Excellent customer service skills
• Ability to react quickly and effectively to end-user IT needs
• Willing to challenge our thinking
• Ability to work in a highly collaborative environment
• Process oriented
• Critical Analytical thinking skills

What skills & experience you’ll bring to us:

• Understanding of basic computer and applications troubleshooting best practice
• 1-2 years of related experience in a customer service-oriented IT support role
• Exceptional customer service skills required
• Strong communication and interpersonal skills
• Familiarity with Entra ID, Intune, and Microsoft 365 Admin
• Basic understanding of Windows 11, Microsoft Office Applications, Office 365, Box, Basic Networking, Remote Access/VPN, Virus/Malware Protection and Removal, Printers
• Experience supporting and resolving computer issues for both local and remote customers
• Experience working for an accounting or other professional services firm a plus, but not necessary
• Associates Degree in Computer Science or related field is preferred

Seven decades, overriding focus: our people and our clients. GHJ was founded in 1953, making us one of the oldest independent firms in the Los Angeles area. Ranked as a top 20 largest accounting firm on the Los Angeles Business Journal’s Book of Lists, the firm has 24 partners and approximately 200 staff members that serve over 3,000 clients. Our firm is a member of the American Institute of Certified Public Accountants (AICPA), the AICPA Governmental Audit Quality Center (GAQC), Public Company Accounting Oversite Board (PCAOB), the California Society of CPAs and the California Association of Nonprofits (CAN). Collaboration and maintaining strong relationships are the cornerstones of our success.

We are also an independent member of HLB International, a worldwide organization of over 250 member professional accounting firms and business advisors. This affiliation gives us access to the subject matter experts of other member firms and provides consulting and professional services in over 158 countries through its nearly 800 offices worldwide.

GHJ complies with all local/state regulations in regards to displaying salary ranges. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example. At GHJ, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $55,000 to $70,000 annually.

Equal Employment Opportunity GHJ is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including Department Heads and co-workers.