Overview At UES, we’re a team of more than 4,000 engineers, scientists, geologists, inspectors, technicians, and drillers united by a shared purpose—to make a meaningful impact in the communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across transportation, energy, water, healthcare, and more. Learn more about the benefits of joining Team UES and our core values at careers.teamues.com. Position Overview Are you a service-oriented problem solver looking for a growth-focused environment where you can turn your technical aptitude into a career?

As an IT Help Desk Technician at UES, you are the first point of contact and the primary "fixer" for our internal users. Whether it’s a hardware glitch or a network hiccup, you are the calm voice on the other end of the phone that ensures our business operations never miss a beat. As one of the fastest-growing firms in the United States, we offer a fast-paced environment where you’ll gain hands-on experience across hardware, software, and systems, all while being mentored for future growth within our IT department

Responsibilities

Provide technical support to end users, including troubleshooting hardware, software, networking, and system issues.
Respond to and address all support desk enquiries and provide technical support, track and monitor issues.
Follow established IT UES internal end user Service Level Agreement to ensure a timely resolution.
Assist with onboarding and offboarding processes including setting up and deactivating user accounts, hardware, and software access.
Coordinate needed repairs over the phone or through remote communications.
Install and configure applications on desktops, laptops, handheld devices.
Maintain current knowledge of technology trends, tools, and best practices relevant to the role.
Escalate complex issues to senior IT staff or vendors as needed and assist with issue resolution.
Collaborate with team members on IT projects and initiatives as assigned.
Perform other duties and responsibilities as required to support the department.

Qualifications

High School Diploma and/or an Associate’s degree in Information Systems, Computer Science, or a related field, or equivalent technical certifications and experience.
1-3 years of experience in IT Helpdesk or support related technical role.
Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications.
Proficient in mobile technology e.g. IOS and Android devices.
Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN).
Experience with ticketing systems and IT asset management tools.
Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills
Ability to manage multiple priorities and respond to user needs in a timely manner.

Preferred Qualifications

Customer-First Mentality: A genuine passion for helping people, with the ability to translate "tech-speak" into understandable solutions for non-technical colleagues.
Career-Driven Growth Mindset: A strong desire to build a long-term career in IT; you aren't just looking for a job, you’re looking for a platform to sharpen your skills and advance professionally.
Ownership & Reliability: A proven track record of being dependable, following through on commitments, and taking personal pride in resolving issues from start to finish.
Operational Flexibility: Willingness to participate in a light on-call rotation (approximately once every two months) to ensure our nationwide team stays supported during critical windows.
Proactive Problem Solver: Someone who doesn’t just close tickets but looks for ways to improve processes and prevent recurring issues.

Travel Requirements

This position does not require regular travel as part of its primary responsibilities. However, occasional travel may be required, up to 10%, primarily for occasional off-site meetings, training sessions, or company events. Travel, when necessary, will be communicated in advance and aligned with business needs.

Physical Demands & Work Environment

This is a fully remote position that requires the ability to maintain a dedicated home office environment. The role involves working at a desk for extended periods and requires the constant use of a computer, phone, and standard office equipment
The position involves sitting for extended periods, performing data entry, and engaging in frequent communication via email, phone, and in-person interactions.
The role involves regular communication with team members, clients, and stakeholders, both in person and through virtual platforms.

EEO Statement UES is an Equal Opportunity Employer and is proud to recruit the most qualified candidates. Please see our full EEO Statement at the bottom of the page here

It Helpdesk Technician

Job description