It Manager - Network Site Support

Overview This position will be managing a team of highly technical network engineers who will focus on the Banks Campus and Branch network connectivity. The role will be managing the implementation, optimization, troubleshooting of network related aspects of the the Branch connectivity which would include Cisco SDWAN, IOS upgrade management, complex route/switch, route advertisement, vulnerability remediation, incident management.

Responsibilities Responsibilities

• Lead day to day Network Operations management of700 branches and 60 large campus offices, ensuring high availability and secure network connectivity.
• Manage the optimization, and troubleshooting of network solutions including Cisco SD-WAN, Verizon Managed Versa SD-WAN, Cisco routing and switching.
• Oversee proactive maintenance activities including IOS upgrades, capacity planning, vulnerability remediation, and lifecycle refresh planning.
• Monitor and optimize network performance through analytics, KPIs and real time telemetry tools.
• Drive Incident and problem management - including root cause analysis, remediation timelines and reduction of repeat outages.
• Assist with managing vendor managed services and circuit providers.
• Govern operational documentation, standard operating procedures and knowledge base updates.
• Coordinate change management activities with risk assessment and communication to business stakeholders.
• Track and report on Network Operations SLAs for ServiceNow requests, incidents and tasks.
• Support compliance efforts for regulatory requirements such as PCI, SOX and internal audits.

Leadership

• Manage, coach and develop a team of highly technical network engineers, establish measurable goals, career progression plans and continuous learning opportunities.
• Foster a culture of accountability, high performance and operational excellence.
• Identify opportunities to improve tools, automation, processs and efficiencies across branch and campus network support.
• Champion customer-centric service delivery, ensuring stability and reliability.

Remote eligible.

Qualifications Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Preferred Qualifications

• Cisco Professional-Level Certifications (CCNP, CCIE) or equivalent experience.
• Experience managing multi provider WAN and SD-WAN technology
• Proven track record leading teams in mission critical environments.

Required Qualifications

• 10 years experience in managing network teams.
• Advanced support experience in:

• Managed Services
• Circuit Installation and troubleshooting
• WAN and edge routing (BGP, EIGRP, OSPF)
• SD-WAN management and deployment
• Cloud connectivity
• Multi carrier circuit management (MPLS, direct internet, WAVE, data center interconnects)
• GRE / IPSEC Tunnel

Principle Accountabilities 10% - Design, consulting and project support.

10% - Vision, Roadmaps and Strategy.

50% - BAU optimization and resolving day to day incidents

30% - Tier 4 support escalation.

The base pay for this position is generally between $102,000 and $157,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.