Information Technology Associate

As an Information Technology Associate (ITA) in the Desktop Support Unit, you’ll provide hands-on desktop and end-user support, serving as a trusted technical resource for departmental staff, partner agencies, and contractors. You will play an important role in the Financial Information System for California (FI$Cal) Information Technology Asset Management (ITAM) Program by tracking and documenting IT assets from start to finish, including desktop and mobile hardware, virtual desktops, printers and multi-function devices, and software applications. You’ll work with widely used technologies such as Microsoft operating systems, Microsoft Office suites, email and network user accounts, remote access services, and security tools like antivirus and anti-malware software. Your work will include installing, configuring, testing, maintaining, and troubleshooting a broad range of IT systems, ensuring end users have the tools they need to work efficiently and securely.

This position is primarily aligned with the Business Technology Management, Client Services, and Software Engineering domains, offering exposure to multiple areas of IT while building a strong foundation in customer-focused technical support. Flexibility is key, as you may also assist in other IT domains as organizational needs evolve.

Overall, this role is ideal for someone who enjoys combining technical skills with customer service, values teamwork, and wants to contribute to a high-visibility government program that supports the State of California.

Please note that to be list appointed for placement in the Information Technology Associate classification, you must take and pass the examination.

You will find additional information about the job in the Duty Statement.

Working Conditions

At FI$Cal, we currently offer a remote-centered position with the flexibility of telework up to three days per week. In-office attendance is mandatory on designated days and is subject to change. Our office is located at 2000 Evergreen Street, Sacramento, CA. Candidates residing outside of California are welcome to interview, but proof of California residency is required before appointment. Please note, relocation and commute expenses are the responsibility of the employee.

This position requires prolonged sitting in an office-setting environment with the use of a personal computer. Employees must demonstrate a commitment to maintain a working environment free from discrimination and sexual harassment. All staff must maintain regular, consistent, predictable attendance, maintain good working habits and adhere to all policies and procedures.

Applicants must be authorized to work in the US at all times during their employment with the Department of FISCal. The Department of FISCal does not:* Sponsor visas

• Utilize E-Verify for employment authorization/certification purposes
• Participate in the STEM OPT extension program

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.* INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #: JC-504192 Position #(s): 333-350-1401-007 Working Title: Desktop Support and Asset Management Specialist Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $6,614.00 A $5,424.00 - $7,270.00 B $5,930.00 - $7,947.00 C $6,521.00 - $8,740.00 D New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information

Our department develops, maintains and operates FI$Cal, the statewide financial system. The FI$Cal system modernized how the state of California manages its finances and is one of the largest and most dynamic IT and business-transformation undertakings in California’s history. It eliminates the need for hundreds of independent legacy systems by combining the state’s accounting, budgeting, cash management, and procurement operations into a single financial-management system.

Our mission is to operate the statewide financial system to enable California to perform budgeting, procurement, cash management and accounting functions transparently and efficiently.

Our vision is to provide world-class customer service, innovative solutions and efficient system operations as a trusted partner.

Our department has four Divisions: Administrative Services, Business Operation & Solutions, Information Technology and Executive.

This position is located in the Information Technology Division (ITD), whose core mission is to provide a reliable, quality solution to customers and partners and maintain the highest level of security. ITD strives to support FI$Cal with self-sufficient, innovative technology infrastructure and application services built and managed by skilled technical staff. As customer and partner needs evolve, ITD will continue to improve FI$Cal by using its mature systems development life cycle processes. Department Website: https://fiscal.ca.gov

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The incumbent will use tact and interpersonal skills to develop constructive and cooperative working relationships with others, e.g., stakeholders, customers, management, peers, etc., to facilitate communication to improve the work environment and increase productivity.
• This position requires the ability to work under pressure to meet deadlines and may require excess hours to be worked.
• The incumbent is expected to perform functions and duties under the guidance of the Department of FISCal’s core values.
• The incumbent provides back-up, as necessary, to ensure continuity of departmental activities.
• This position may require the use of a hand-cart to transport documents and/or equipment over 20 pounds.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 1/24/2026 Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of FISCal Human Resources Office Attn: Human Resources Office 2000 Evergreen Street Suite 120 Sacramento, CA 95815 Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of FISCal Human Resources Office Human Resources Office 2000 Evergreen Street Suite 120 Sacramento, CA 95815 08:00 AM - 05:00 PM Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted with your application. Please see instructions below. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience troubleshooting software/hardware
• Service/help desk experience
• Inventory management experience
• Ticketing system experience
• ServiceNow experience
• Telework support experience
• Customer service experience
• Onboarding/offboarding experience

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Our office has free, gated parking, and convenient electric vehicle charging stations available.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://fiscal.ca.gov

Human Resources Contact:

FI$Cal Human Resources Office

(916) 576-5240

Careers@fiscal.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

FI$Cal Labor

(916) 576-5240

Labor@fiscal.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

Statement of Qualifications (SOQ)

A Statement of Qualifications (SOQ) is required and must be submitted with your application. The SOQ serves as a documentation of each candidate’s ability to present information clearly and concisely in writing.

When completing the SOQ, you must title the page “Statement of Qualifications”. The SOQ must be typed in 12-point Arial font and be no more than 500 words in length with correct grammar use, punctuation and spelling. Your SOQ must address the following:

Describe a typical day in your previous Help Desk role, including examples of the support you provided and the system administration tools you used. Share an instance when you encountered a desktop support issue you had never seen before, explaining the steps you took to troubleshoot and resolve the problem. Please attach your SOQ to your application. Applications received without the SOQ or that do not follow these instructions will not be considered. Note: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications. Additional Application Information

Employment Application (STD. 678) Instructions:

All relevant work experience, skill sets, education, and professional qualifications must be listed directly on the Employment Application (STD. 678). Resumes, cover letters, and/or other attachments will not be accepted in lieu of a completed STD. 678. To ensure your experience is considered:

• Include specific “to” and “from” dates (MM/DD/YY) and indicate hours worked per week for all employment listed. If various hours per week, please average.

• Experience may not be evaluated if “see resume” or “see attached” is written in the duties performed section.

• If you are applying for more than one recruitment, a separate STD. 678 is required for each recruitment for which you would like to be considered.

Important Notes Regarding Supporting Documents:

• If using education to meet minimum qualifications, include unofficial transcripts for verification. Foreign transcripts must include verification of U.S. equivalency found here.
• Supporting documents should be submitted in PDF format.
• Do not include any confidential information (e.g., Social Security Number, birth date, student ID number, driver’s license number unless required, marital status, age, LEAP status, or examination results) on any submitted documents. Confidential information on the first page of applications submitted electronically online will automatically be redacted upon submission.

Basis of Eligibility:

• For mailed or hand-delivered applications, you must include the Job Control (JC) number and specify your basis of eligibility (e.g., List Eligibility, Lateral Transfer, Reinstatement, Training and Development) in the “Examinations or Job Title” section of the STD. 678.
• For electronic submissions, do not include the basis of eligibility elsewhere in your application or attachments, as it may be considered confidential.

Possession of minimum qualifications will be verified prior to interview or appointment. Applicants who do not meet minimum qualifications may be withheld from the eligibility list, rendering them inactive and ineligible to be hired in the classification, and will be notified accordingly. Candidates may appeal a withholding decision to the State Personnel Board.

This recruitment may be used to fill future vacancies in accordance with 2 CCR §249.3.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.