Volunteer Services Animal Trainer - Part Time

PASADENA HUMANE is a non-profit animal welfare organization looking for passionate professionals to join our team.

JOIN US & MAKE A DIFFERENCE! THE MISSION To lead the way toward a compassionate and caring community for all animals. OUR VALUES****LEARNING: We commit to best practice and professional development through continuous education.INTEGRITY: We value honest and transparent communication and decision making using evidence based practices.COLLABORATION: We value teamwork in our organization and partnerships with our community to deliver exceptional service.KINDNESS: We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination. JOB TITLE IT Support Technician****FLSA: Non-ExemptFT/PT: Full-Time DIVISION MISSION:

To serve and safeguard the people, animals, and community of Pasadena Humane with timely relevant information, secure up-to-date infrastructure, optimized processes, and efficient use of resources.

JOB SUMMARY

Support the IT Department in providing day-to-day technology assistance to staff at Pasadena Humane. Help troubleshoot basic computer, software, and equipment issues to support daily operations.

JOB DUTIES AND RESPONSIBILITIES

• Provide Tier 1 technical support for computers, software, programs, phones, and peripherals, and escalate more complex problems as needed.

• Assist with setting up, deploying, and maintaining workstations, laptops, and other equipment.

• Provide in-person and remote support to staff for basic technical and account-related issues.

• Install and test approved software and hardware.

• Assist with maintaining inventory of computers, peripherals, and related equipment.

• Provide basic management and support for printers and other shared office equipment.

• Support meetings and onsite events with basic technical setup (as needed).

• Assist staff with basic computer questions and usage guidance.

• Perform routine maintenance tasks as assigned.

• Work under the direction of the IT leadership team on assigned tasks and projects.

• Must be able to model Pasadena Humane’s Core Values of Learning, Integrity Collaboration and Kindness.

• Uphold Pasadena Humane’s mission and contribute to building a culture of philanthropy.

• Ensure a safe working environment and actively participate in Pasadena Humane’s safety programs.

• Participate as needed in special department projects.

• Perform other duties as assigned. REQUIREMENTS AND QUALIFICATIONS

• Associate’s degree in computer science, information technology, or a related field, or equivalent combination of education and experience.

• One year experience in desktop support, help desk support, or a related technical support role. Relevant internships or coursework may be considered as an alternative to experience.

• CompTIA A+ certification preferred but not required.

• Proficiency with Microsoft Office and other common workplace software.

• Strong verbal and written communication skills, with the ability to work effectively with staff across departments.

• Ability to manage multiple tasks and prioritize work in a fast-paced environment.

• Demonstrated professionalism, sound judgment, and ability to handle confidential information appropriately.

• Must interact positively with supervisor, management, coworkers, volunteers, and the public to promote a team effort and maintain a positive and professional approach.

• Must come to work regularly and on time, follow directions, take criticism, get along with coworkers and supervisors, treat coworkers, supervisory staff, members and guests with respect, courtesy, and refrain from abusive, insubordinate and/or violent behavior.

WORK SCHEDULE

• Must come to work regularly and on time. Must be available for early hours. Must be able to work early hours according to the needs of the department schedule, including weekends and holidays. WORKING CONDITIONS

• Fast-paced environment. Employees are exposed to numerous animals (live and deceased), including those with uncertain dispositions. They are required to act in a safe and responsible manner.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Pasadena Humane is an Equal Opportunity Employer. It is our policy not to engage in discrimination against any individual, or harassment of any person seeking employment with our organization on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, genetic information or status as a covered veteran including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation. This policy is intended to be consistent with the provisions of applicable State and Federal laws. Federal law requires proof of citizenship or "alien right-to-work" status. Pasadena Humane maintains a drug-free workplace and performs pre-employment substance abuse testing.