Co-ordinating with ISP vendors for WAN related issues.
Providing first-hand information on the major impact on client business during any network outage and Troubleshooting LAN,WAN issues based on client complaints.
Configuring and Troubleshooting Routers(CISCO 4431,4351,3925 and 2900 series ) and
Switches(CISCO 3750 & 2960 and 9000 series ).
Configuring and Troubleshooting wireless WLAN(RUCKUS AND ARUBA).
Monitor the network devices using networking tools link PRTG, Nagios and Cacti.
Working knowledge on Windows OS,IMAC and VMware servers.
Installing and Troubleshooting applications like printer, RDP,MS-office and Microsoft office.
Providing the permissions to the users to access the files/folders on the local file server.
Knowledge on Port Security, VLAN,DHCP,Ethernet Channel, HSRP,L3 Switching, IP Addressing and subnetting, VLSM, Access control list, NAT, PAT, VPN, OSPF, EIGRP, BGP and MPLS.
Knowledge on NAS, Synology and other backup solutions.
Knowledge of Windows server 2012 and active directory.
Information Technology Support Specialist at Company | Bengaluru, Karnataka, India