Technical Support Retail
Unify CX
Job description
Job Description: Technical Support Engineer
- Role: Technical Support Engineer
- Designation: Graduate Engineering Trainee
- Work Location: Mangalore
- Shift: 9 hours per day, with shift changes every month.
About Us
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
What you’ll do & how you’ll make your mark.
- Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions
- Interacting with clients via. live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback
- Testing & analysis of all products & services
- Identifying any bugs/issues in the system and assisting in their resolution
- Recording, tracking, and reporting problem activity
- Building strategies to improve efficiency, profitability, and quality of service
- Reviewing existing product/feature documentation; publish documentation in internal knowledge bases
- Abide by our organization's Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization's Information Security Policies at all times
Who you are & what you’ll need to succeed.
- Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT platform u Educational Qualifications: Graduate from any stream. Any Engineering or BSc (IT or Computers) preferred
- Must be customer-focused and willing to do whatever it takes to resolve customer issues u Strong customer interaction skills and ability to work in a variety of customer situations u Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Good working knowledge of computers and the internet; strong ability to develop new skills
- Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation
- Strong attention to detail
- Avid internet user, with a strong inclination towards technology
- Highly motivated and energetic team player, with excellent interpersonal skills. u Must be willing to work in rotational shifts
Why Join Us?
- Impactful Work: Make a real difference by helping customers solve their technical problems.
- Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
- Supportive Team: Join a team that values your contributions and supports your growth.
If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Technical Support Engineer!