It Support Engineer

About us: We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About GSS

As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV.

• About the role: Global Shared Services IT (GSS IT) is the DNV IT organisation responsible for delivering a wide range of IT capabilities and services to business units, corporate units, and end-users worldwide. With nearly 400 employees globally, GSS IT serves as the internal IT service provider for DNV, playing a crucial role in system evaluation, development, and integration.We are currently seeking an IT Support Specialist to join our Global Service Desk team based in Pune, India.In this role, you will:Provide exceptional customer service by resolving incidents on the first contact when possible.Ensure adherence to Service Level Agreements (SLAs).Troubleshoot system issues, multiple applications, and network problems.Prioritise and manage multiple open tickets simultaneously.Take ownership of registered cases, tracking the progress of all calls and following up with customers to ensure their satisfaction with the resolution.Follow established processes to deliver high-quality service to both internal and external customers.Provide basic in-house training to end-users.Participate in testing new releases or contribute to virtual teams in project work.Represent the service desk at team and department meetings when required.Develop and maintain your knowledge and skills, staying up to date with new processes, procedures, and developments. Contribute to and utilise the knowledge base system.

What we offer: DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you: Bachelor's degree in the faculty of Electronics, Telecommunications and Informatics or other relevant fields.2 years of working experience is preferable.Proficiency in English: strong verbal and written communication skills (the working language is English).Willingness to work in rotational shifts.Extremely detail-oriented and able to consistently follow team procedures and documentation.Recent support centre/technical support experience (at least two years full-time) preferred.Working knowledge of Windows 11 desktop.Working knowledge of Windows Server basics (Active Directory, Network Sharing, Permissions, Management Console).Working knowledge of Microsoft Office 365 suite (Outlook, Word, Excel, PowerPoint).Ability to quickly learn several proprietary applications that are core to our business.Service-minded attitude that will create a positive impact on end users.Excellent customer service skills, including the ability to work with users of all skill levels.Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Professional Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Hybrid Work Model

We work in a hybrid model (three days from the office) and have flexible starting hours. This means you can fit your work and life together in a way that works for you.

Global Opportunities

We support you in exploring different career opportunities or shifting between teams, business areas, or geographies, so that you can shape your career according to what you find motivating.

Modern Office in Pune

Our office in Pune has a modern look and feel and you’ll find zones for both focused work and team integration. Sit/stand desks, high-quality adjustable chairs and balance balls are just a few examples of what ergonomic office means at DNV.

Integration Events

Depending on where you are located, you’ll have the opportunity to participate in offsite meetings as well as different initiatives and fun events at the office. We believe that a well-integrated team is a well-functioning team. Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision. Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future. At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.