Technical Support Analyst

Technical Support Analyst (Contract through 9/30/2026)

Locations: Lakewood & Aurora, CO (with occasional support for other sites)

We’re hiring a Technical Support Analyst to deliver high-touch, in-person support, helping users stay productive and confident with their technology.

What You’ll Do

• Provide 85% desk-side / 15% remote support (phone/email/chat)
• Triage and resolve Level II/III incidents & service requests
• Handle some Level I support as needed
• Troubleshoot hardware, software, Windows, network, and user access issues
• Confirm resolution with end users and update the ITSM ticketing system
• Partner with infrastructure, security, apps, database, and governance teams
• Follow and support IT security policies and procedures
• Create and update knowledge base articles
• Contribute to continual service improvement initiatives
• Support multiple tasks/projects in a fast-moving environment
• Be available for flex hours, on-call rotations, and occasional weekends

What You Bring

• 6+ years of technical support experience
• Strong Windows & MS Office support
• Active Directory experience
• Network troubleshooting skills
• Experience in imaging/configuring new PCs + re-imaging devices and installing approved apps/access
• Familiarity with email spam filtering tools
• Ability to validate

full disk encryption

• Strong desk-side support and customer service skills
• Excellent communication + documentation habits

Requirements

• Valid driver’s license + clean driving record
• Reliable vehicle + ability to transport IT equipment between offices
• Use your personal cell phone for work calls/texts
• Ability to pass background check + drug test ( excluding marijuana )

Benefits (W-2 Contractors)

Visionaire Partners offers benefits that include a 401(k) plan with up to a 4% match , medical/dental/vision coverage, life insurance, disability coverage, FSA options, and more.