Technical Support Specialist

My Healthcare client is actively seeking a Technical Support Analyst for their Elmhurst location.

This opportunity will be 5 days onsite per week.

Summary

The position will be responsible for service delivery and involved in the collaboration across organizational units. The Help Desk Analyst is a member of the Information Technology (IT) Team reporting to the Manager of Information Technology. The candidate of choice will be part of an agile IT group focused on collaboration with peer teams and stakeholders at any level to deliver technology designed to meet critical business requirements.

Expectation of the Position

Supports the guiding principles & vision by exhibiting the following behavior with employees and providers:

• Excellence & Competence
• Communication
• Accountability
• Responsiveness
• Ownership

Responsibilities

• Provides a high quality of Help Desk (end user) support and care, in a timely, friendly, and courteous manner, to all employees at all business provided and/or approved work locations
• Is a regular participant in the IT On-Call Procedure, providing after-hours assistance on as need basis – both as the designated on-call resource (OCR) and as an available resource to IT OCR
• Configures, provisions, and maintains all business provided applications, hardware, and online solutions
• Provides consultation and support for all authorized applications and online services
• Triages, identifies, and resolves issues impacting the use of business provided software and hardware solutions
• Responsible for the preparation and seamless integration of new business technologies into existing suite of services
• Provides training to end user staff and peers on as needed basis for all business provided resources, hardware, applications, and services
• Is available to receive after-hours emergency support requests and calls, as directed to them
• Manages and adjusts their schedule to align with maintenance activities relating to assigned work and projects
• Plans and coordinates visits to regional corporate offices, remote stations, and other approved facilities to assist with IT product related issues
• Assists as in the coordination and execution of approved IT maintenance activities
• Maintains (KACE) service tickets, related documentation, and service tools
• Provides expert assistance to peer/core teams
• Maintains and updates industry related skills; participates in career development plan
• Other duties as identified and assigned