Technical Support Specialist

Production / Technical Support II

Location: Jacksonville FL 32256 United States

Duration: 9 months

This position is for an individual contributor role on the production support team under the BLPT Application Support Services ( APSRE) organization.

The candidate will work as an application support analyst primarily supporting the Underwriting application space.

Responsibilities include:

Responsible for Incident Management and conducting proper problem follow-up.

Proactively monitor and manage the production environment.

Troubleshoot and resolve application problems including but not limited to job failures, feed management, monitoring etc

Improve and or create documentation of support policies and procedures

Understanding in the business processes supported by the system.

Support application releases, implementations, upgrades, and/or changes into the environment.

Ensuring continuity and quality by owning the resolution of issues across platforms.

Tracking progress and escalating as appropriate unless resolution reached.

To ensure that applications and related services are documented and kept current.

Maintaining a knowledge base of known defects and issues, process, techniques etc

Takes part in production support rotation, and responding and resolving production problems

Weekend or after hours work is required to support critical business initiatives such as application deployments (Pre Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.

Build strong partnership with Development, Infrastructure, and platform teams

5+ years of experience in development or production support

5+ years in following: Oracle Database, SQL Server Database, PostgreSQL, UNIX, Windows, MQ, Mulesoft

Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up

Excellent problem solving skills

Excellent verbal and written communication skills

Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated.

Autosys (job scheduler)

SoapUI

Informatica

Salesforce

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.