O365 Support Engineer

Duration:

6+ months Contract-to-Hire

Location: On-site 3 days/week in Cincinnati, OH

Compensation: $55-65/hr (converting to $70-95k/yr + Bonus + Benefits)  

Relocation Accepted: Yes

***U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or transfer visas at this time.*** ***No Vendors/3rd parties.*** Overview:

This role provides Level 2/3 support across Microsoft 365, endpoint management, and Windows desktop environments. You’ll partner with IT teams to support users, manage devices, and improve reliability, security, and documentation.

Key Responsibilities:

• Provide Level 2/3 support for Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).
• Manage user accounts, groups, and licenses in Microsoft 365 and Azure AD.
• Troubleshoot email, collaboration, authentication, and sync issues.
• Support M365 security features (MFA, Conditional Access, DLP, retention).
• Administer endpoint management using Intune / Endpoint Manager or similar MDM tools.
• Enroll, configure, and manage Windows desktops, laptops, and mobile devices.
• Deploy applications, OS updates, and security patches.
• Provide advanced Windows 10/11 desktop and hardware support.
• Perform root cause analysis and recommend improvements.
• Maintain system documentation and knowledge base articles.

Must Have Qualifications:

• 3-5 years of IT support or systems administration experience.
• Hands-on experience with Microsoft 365 (Exchange, Teams, OneDrive, SharePoint).
• Azure Active Directory administration (users, groups, Conditional Access basics).
• Experience with MDM/endpoint tools (Intune strongly preferred).
• Strong knowledge of Windows 10/11, Office apps, VPNs, and basic networking.
• Proven troubleshooting skills and ability to resolve tickets within SLAs.
• Strong communication skills with technical and non-technical users.

Nice to Have:

• PowerShell scripting or automation experience.
• Familiarity with security concepts (MFA, device compliance, encryption, endpoint protection).
• Experience in hybrid AD / Azure AD environments.

 

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