Dexian
Position: Technical Support Specialist
Location: Onsite (Plano, TX ) 75024
Pay Range: $19 - $20/hr
Schedule: Full time, 40 hours per week
Position Summary
The Patient & Physician Service Specialist – Junior (L1) is responsible for delivering high-quality support to Inspire patients, healthcare professionals (HCPs), and internal stakeholders. This role serves as the first line of support for patient and physician inquiries related to Inspire therapy, device functionality, mobile applications, MRI compatibility, and related services.
This is a fast-paced, service-driven call center environment operating in a 24x7x365 support model . Successful candidates demonstrate strong communication skills, reliability, emotional intelligence, and the ability to navigate evolving procedures while maintaining excellent customer experiences.
This role is designed as an entry point into Inspire Patient Services, with clear expectations for skill growth, performance consistency, and progression toward more advanced responsibilities over time.
Contract & Employment Details
Training Schedule:
Your direct manager will access/grade your training and when you are ready to be fully independent and on the phones based on certain criteria!
Expectations:
Work Location & Hybrid Eligibility
Hybrid Eligibility Rules
Candidates must have:
Shift Expectations
There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required.
Candidates must clearly communicate all shifts they are open to during screening.
Weekends & Holidays
Ideal Candidate Profile
Screening & Submission Requirements (Internal)
Growth & Development
This role provides a structured foundation for advancement into higher skill tiers over time. Team members who demonstrate strong performance, reliability, and technical aptitude may be considered for expanded responsibilities as business needs evolve.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.