Technical Support Specialist

Hello,

Job Title: Technical Support - Sr

Location: NYC Must be onsite Mon-Thu 8am-5pm & Fri flexible start time

Quantity: 1

Duration: 3 months with Extension

Opportunity to extend based on budget and contractor performance

2 rounds of interviews - 1st round 30 minutes w/ Manager, if pass 2nd round 1 hour w/ tech leads

Job Description: Tech Support - Sr

Provide customer first support for a fast-growing business group of team members in multiple divisions where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. Assist the Service Desk by actively taking/resolving intake calls

Responsibilities:

Provide support for a fast-growing group of team members in multiple divisions

Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.

Top notch customer focused support

Excellent written and verbal communication skills

Engaged in cross-train efforts amongst peers where applicable

Contribute to site level operational readiness, process improvements

Effectively manages up as needed

Self-aware of gaps in skills, works to improve

Frequent collaboration with site lead, acting as back-up when delegated to

Cross platform collaboration with immediate peers

Assist the Service Desk by actively taking/resolving intake calls

#LI-CGTS

#TS-2586