Medical Customer Success Engineer

Navina is a fast-growing digital health SaaS company on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution to turn complex and fragmented patient data into concise patient portraits and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time to giving better care to their patients.

Navina has been named one of the Top 100 AI companies globally by CB Insights and is listed among the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations, including Privia Health and Agilon.

We are seeking a U.S.-based Medical - customer success engineer to join our customer-facing team. In this role, you will combine clinical expertise, a deep understanding of value-based care, and strong product knowledge to drive adoption and measurable value from Navina’s platform. You will partner closely with Customer Success, Medical, and Product teams to train and support clinical champions, optimize workflows, and resolve clinical/product concerns.

Responsibilities:

• Act as the clinical subject matter expert for Navina’s customers and users
• Troubleshoot and resolve clinical and product-related issues raised by customers.
• Collaborate with Customer Success, Medical, and Product teams to support customer engagement and adoption.
• Support customer-facing teams by providing high-quality product education and training internally (to Navina trainers) and externally (to clinical champions and end-users)
• Support Navina’s advancement into new clinical environments by Mastering clinical workflows and practice variations to optimize product usage
• Partnering with the Implementation team to address customer-specific integration requirements as they relate to clinical workflows
• Gather and communicate customer feedback to inform product development and enhancements
• Drive customer value, satisfaction, and long-term adoption of Navina’s solutions.
• Support Customer Success in expansion and upsell opportunities
• Take an active role in medical development tasks as part of Navina product development

Requirements:

• Licensed clinician (MD, DO, or Nurse Practitioner) with strong clinical experience
• Strong project management skills and experience
• Strong presentation and training skills, with the ability to effectively demonstrate product capabilities, educate physicians, and deliver training sessions for clinical teams
• Background or experience with U.S. healthcare value-based care (specifically risk adjustment / HEDIS / Population health management)
• Passion for leveraging technology to improve healthcare
• Excellent interpersonal and teamwork skills
• Very high attention to detail
• Strong curiosity and inquisitiveness
• Willingness to travel within the U.S. as needed (Estimated 25%)
• Travel to Israel R&D Centre 4-5 times/year.

Advantageous

• Background or experience with U.S. healthcare value-based care (strong advantage)
• 2+ years of experience in a similar role within a health-tech company
• Experience working with/presenting strategy to executive level leadership
• Experience with biomedical informatics
• Experience as a product manager
• Experience collaborating with healthcare software development and/or sales teams

You don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we’d love to see your application!