Tech Support Engineer 1

AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Tech Support Engineer/Consultant

Location: Hyderabad/Bangalore

Employment Type: full-time

The job Provide applications and technical support to customers on AVEVA's SCADA/Historian products such as System platform, historian, PI etc

The Consultant/Engineer is responsible for resolving issues related to product and product configurations. This role requires excellent communication (both written and verbal), organization, and troubleshooting skills.

This will involve comprehensive telephone support, electronic support. Responds to customer product inquiries via telephone, web or email.

Key Responsibilities

• Document activities and findings in a case tracking tool
• Technical troubleshooting, analysis, and diagnosis of product issues
• Technical troubleshooting, analysis, and diagnosis of custom application issues
• Ensure case updates and resolution timeframes are in line with service level agreement.
• Delivery of product issue work around or fix.
• Replication of customer issues.
• Development of technical documentations (Tech Notes/Knowledge Articles, Tech Alerts, FAQs, etc)

Essential Requirements

• Strong verbal and written communication skills
• Collaboration mindset and ability to work in a team environment towards a common goal
• Good knowledge and 2+ years of hands-on experience of any SCADA/HMI/Historian Products (Application Server, InTouch, Historian,PI etc) and PLC's
• Experience in Industrial HMI/Control Systems/SCADA/Historian lifecycle.
• Experience supporting relational databases , Microsoft Operating systems, Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)
• A sound understanding of HMI / SCADA solution architectures and industrial automation / PLC's

Desired Skills / Qualifications

• BS/BTech/BE degree in a respective Computer Science or Engineering field
• Systems integration experience
• Experience in a Technical Support environment

Commercial at AVEVA Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.

If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.

Find out more:

https://www.aveva.com/en/about/careers/

India Benefits include: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.