Senior Technical Support Engineer

About Cimpress:

Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. Last year, Cimpress generated $3.5B in revenue through customized print products, signage, apparel, packaging, and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate, and improve.

WIRmachenDRUCK, a German web-to-print company, offers graphic designers and print resellers a vast range of highly customizable products at low prices, from promotional products to customized beverage cans.

About the Role:

We are looking for a highly skilled and experienced IT Operations Specialist with an exceptional focus on Microsoft Azure to join our dynamic team. The ideal candidate will play a pivotal role in maintaining, optimizing, and securing our cloud-based infrastructure, ensuring its reliability and scalability.

Key Responsibilities:

• Azure Infrastructure Management/Mobile Device Management:
• Manage and monitor Microsoft Azure resources, including Microsoft Azure and Microsoft Exchange.
• Implement and optimize Azure infrastructure, ensuring high availability and performance.
• Develop and implement service level agreement (SLA) standards.
• Manage and monitor Microsoft Intune, JAMF Pro and Apple Business Manager
• Implement and optimize Clients in our MDM environment (iPhone, Windows notebooks, and MacBooks)

Security and Compliance:

• Implement security best practices and ensure that resources are compliant with industry standards and regulations.
• Monitor and respond to security incidents and vulnerabilities, implementing necessary patches and updates.
• Proficiency in handling malware, antivirus software, and endpoint security solutions.

Backup and Disaster Recovery:

• Design and maintain backup and disaster recovery solutions using Backup and Site Recovery.
• Conduct regular testing and drills to ensure data integrity and system recoverability.

Performance Optimization:

• Plan and implement secure networks, computer systems, and application architectures.
• Analyze system performance, identify bottlenecks, and implement optimization strategies to enhance Azure resource efficiency.
• Monitor resource usage and cost management, optimizing resource allocation to control expenses.
• Architect IT environments with redundancy, duplication, and security protection against various threats.
• Manage IT infrastructure functions in on-site and off-site data centers and cloud environments.

Automation and Scripting:

• Create and maintain automation scripts and workflows using PowerShell, CLI, or other scripting languages.
• Implement proactive, preventive, and reactive maintenance measures.

Monitoring and s:

• Set up and manage monitoring tools and Application Insights to proactively identify issues and generate s.
• Respond to s and incidents in a timely and effective manner.
• Use technology systems to detect patterns of anomalous network and security behavior.
• Monitor network infrastructure health and traffic flows, and provision resources for internal and external users.
• Maintain logs for cyberattacks on the organizational network and use threat assessment tools.

Documentation and Training:

• Create and maintain documentation for infrastructure, procedures, and best practices.
• Provide training and knowledge sharing to IT staff and end-users on relevant topics.

Additional Responsibilities:

• License management for Microsoft/Adobe, application support, configurations, installations, and troubleshooting.
• Managing software licensing and upgrades and providing service desk support.
• Collaborate with external partners, auditors, and consultants on risk management and regulatory compliance projects.
• Manage help desk and ticketing systems, set up and authorize resources for new users, and handle identity and access management.
• Manage security applications and assess technical controls.
• Handle system management for multiple platforms and applications.
• Capability in secure cloud computing platforms and expertise with security tools like CrowdStrike and Palo Alto.
• Network management, including on-premises domain, DHCP reservations, DNS, etc.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
• Proven experience in IT operations and system administration with a strong emphasis on Microsoft Azure.
• Azure certifications such as Azure Administrator, Azure Developer, or Azure Solutions Architect are a plus.
• Proficiency in scripting and automation using PowerShell, CLI, or similar technologies.
• Strong understanding of cloud security principles and best practices.
• Experience with Azure DevOps and CI/CD pipelines is a plus.
• Excellent problem-solving skills and the ability to work well under pressure.
• Strong communication and teamwork skills.

Why You'll Love Working Here:

Being at Cimpress means that you don’t see work as just a building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey—and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Equal Opportunity Employer:

Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status, or any other basis protected by human rights laws or regulations. This list is not exhaustive, and, in fact, in many cases, we strive to do more than the law requires.

We're Remote-First:

In 2020, Cimpress adopted a remote-first operating model and culture. We heard from our team members that having the freedom, autonomy, and trust in each other to work from home and the ability to operate when they are most productive empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US states as well as several countries in Europe, including Spain, Germany, the UK, the Czech Republic, the Netherlands, and Switzerland.