Technical Support Engineer I

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in India

Role Description As a Technical Support Engineer I, you will be part of the SOC team providing first-line support for our systems and applications. Your role will focus on resolving day-to-day technical issues, ensuring smooth operations, and escalating complex problems to senior engineers when needed. This position offers exposure to modern tools and technologies and opportunities for career growth. This role reports to the Manager of SOC.

What You’ll Do

• Respond to and resolve basic technical issues in a 24/7 support environment.
• Oversee ticket life cycle in Jira Service Management (or similar).
• Troubleshoot problems related to computers, networks, and cloud services.
• Escalate complex issues to senior engineers and assist in investigations.
• Help maintain user accounts, device management systems, and software installations.
• Document solutions and contribute to internal guides and knowledge base.
• Work closely with other teams to ensure smooth operations and quick problem resolution.

What You’ll Bring To The Table

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Minimum 3+ years of experience in technical support or IT operations.
• Good troubleshooting skills and ability to work in a fast-paced environment.
• .NET Framework: Basic understanding of .NET applications and ability to assist in debugging under guidance.
• Familiarity with scripting (Python or PowerShell) for simple automation tasks.
• Knowledge of databases and ability to run basic queries.
• Exposure to cloud platforms like AWS or Azure.
• Ability to use monitoring tools and interpret system alerts.
• Strong problem-solving skills and willingness to learn advanced technologies.
• Demonstrates proficiency in debugging technical issues across a wide range of devices—including computers, mobile devices, networks, and cloud services—ensuring effective troubleshooting and resolution in a dynamic support environment.
• Strong communication skills and flexibility to work in a 24/7 support model.

Preferred Skills

• Certifications in ITIL or cloud technologies.
• Experience in e-commerce or logistics technology.
• Interest in automation and process improvement.

Perks & Benefits

• Medical, Term & Accidental Insurance
• All Purpose Leave (casual & sick time): 12 days
• Earned Leave: 15 days
• Public Holiday: 12 days
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Work From Home Allowance
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

*ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.* There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis .