To ensure the efficient operation of WSPs internal Compute services in the EMEIA Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations Infrastructure team and report to the IT Infrastructure Operations Manager in the EMEIA Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Compute operations with a primary focus on the services within the EMEIA Hub.

Related to Compute services and infrastructure:

Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
Performing routine and health maintenance.
Managing upgrades & performance related activities.
Identifying and correcting faults with services and infrastructure.
Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
Execution of business continuity tests.
Oversight and support of all related service supplier and/or manufacturer activities.
Proactive identification and resolution of issues before they affect service performance.
Identifying any improvements that can improve service levels.
Engaging in the problem management process.
Technical peer review and approvals for all related changes.
Support audit and compliance activities.
Management and maintenance of related platforms.
Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.

The ideal candidate would meet all, or most of the below criteria:

At least 4-6 years relevant and practical experience in a Compute Infrastructure operations role.
- Vendor certifications not a requirement, proven practical experience preferred.
  - Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
    - Experience of working within ITIL aligned Service Management organisation.
    - Proven experience and proficiency with below compute technologies and related activities:
Technology solutions:
- Dell and HPE server
- VMWare vCenter Products
- Nutanix
- HPE Storage (MSA, Nimble)
- Storage Cashing Technology (Nasuni, Talon, Pandora)
- Object Storage (NetApp, Nasuni, EMC ECS,)
- Archive product (Komprise, HubStore, Enterprise Vault)
- Backup Product (Veeam, Networker, DataDomain, Avamar, NetBackup, Commvault)
Server sysadmin or similar role with in-depth hardware knowledge.
Server operating systems (e.g., Windows, Linux).
Server virtualization platforms (e.g., VMware, Hyper-V, AHV).
Server and data security concepts and compliance requirements.
Scripting and automation skills (e.g., PowerShell, Bash) for efficient server management and automation of routine tasks.
Storage and backup technologies, including SAN, NAS, RAID configurations, data deduplication, and storage protocols (e.g., iSCSI, Fibre Channel).
Backup access, data retrieval, data integrity and high availability.
Data retention policies through system procedures.

BGV:

Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India.
Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.

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NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

Lead Specialist - Compute Operations Emeai

Job description