Customer Service Specialist
Sharetown
Job description
About Sharetown Sharetown is a dynamic and customer-centric organization dedicated to providing innovative disposal solutions. We pride ourselves on delivering outstanding customer service and are seeking a Customer Service Specialist to join our team. If you are passionate about assisting partners and customers and ensuring their satisfaction, this role may be perfect for you.
Job Title: Customer Service Specialist
Location: Remote
Position Type: Full-Time
Job Description Position Overview: As a Customer Service Specialist, you will play a critical role in providing comprehensive support to our partners and customers. You will serve as the primary point of contact for inquiries and issues, ensuring they are directed to the appropriate Sharetown employee. Additionally, you will facilitate communication between our account managers and partners/customers, process disposal requests, and handle specific issues within the Reprise app.
Key Responsibilities
- General Support: Provide exceptional customer service by addressing inquiries and issues promptly, professionally, and with a customer-first mindset.
- Liaison Role: Act as a bridge between our account managers and partners/customers, facilitating effective communication and ensuring that issues are resolved efficiently.
- Issue Resolution: Process and address specific rep issues raised within the Reprise app, ensuring they are handled in a timely and effective manner.
- Disposal Requests: Receive and process disposal requests from partners and customers, ensuring all necessary information is accurately recorded.
- Payment Processing: Submit disposal requests for payment of disposed items, following company procedures and timelines.
- Data Management: Maintain detailed and organized records of customer interactions, inquiries, and issue resolutions.
Qualifications
- High school diploma or equivalent.
- Proven customer support experience or experience in a customer-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Empathy and patience, especially with stressed customers.
- Proficiency with computers and customer service software (CRM systems).
- Ability to multitask, manage time effectively, and handle high email volumes.
- Customer-oriented attitude with a focus on satisfaction.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Opportunities for professional growth and development
- A supportive and collaborative work environment