About The Opportunity A growing technology solutions provider in the IT services and consumer SaaS support sector is hiring remote Customer Service Representatives to deliver high-quality, US-based support. This role supports customers via phone, email, and chat to resolve product issues, answer account questions, and ensure excellent customer experiences while meeting SLA and KPI targets.

Role & Responsibilities

Handle inbound and outbound customer inquiries across phone, email, and live chat with professionalism and empathy.
Log, track, and resolve tickets in the CRM/ticketing system; escalate complex issues to technical teams when required.
Meet or exceed quality, accuracy, and response-time SLAs and contribute to continuous improvement initiatives.
Guide customers through account setup, billing inquiries, product troubleshooting, and basic technical steps using documented playbooks.
Document clear case notes, reproduce customer issues, and follow up until resolution to maintain high customer satisfaction (CSAT).
Participate in regular coaching, QA reviews, and knowledge-base updates to improve team performance and first-contact resolution.

Skills & Qualifications Must-Have

Zendesk
Salesforce Service Cloud
Freshdesk
Omnichannel Support Platforms

Preferred

Five9
Talkdesk

Additional Qualifications : Proven customer-facing experience in a call center or remote support environment; reliable internet and a quiet home office; authorization to work in the United States. Candidates should be comfortable working in a remote, KPI-driven environment and able to work flexible shifts as needed.

Benefits & Culture Highlights

Fully remote US-based role with flexible scheduling and shift options.
Structured onboarding, ongoing training, and clear performance coaching to support career growth.
Collaborative, metrics-driven culture focused on customer empathy, continuous improvement, and recognition for high performers.

This role is optimized for remote customer support professionals experienced with modern CRM and contact-center platforms. If you deliver reliable, empathetic support and thrive in a high-volume, outcome-focused environment, we encourage you to apply.

Skills: clear,email,zendesk,customer service,five9,crm,chat,freshdesk,continuous improvement,customer,platforms

Customer Service Representative / Call Center

Job description