Support Specialist - $22.00 - $30.00 Per Hour
7Seventy Recruiting
Full-timeExternal
IndustryTechnology
LocationTBA
SalarySalary not specified
Posted1/14/2026
ExperienceNot specified
Job description
About the Role
As a Customer Solutions Support Specialist, you will provide front-line support to corporate customers by managing, prioritizing, and coordinating technical support requests related to company products and services.
This is a customer-facing role that focuses on problem resolution, case triage, and cross-functional collaboration to ensure issues are resolved efficiently and within service level agreements.
Key Responsibilities
- Triage and distribute incoming technical support cases by accurately identifying issues, priorities, and trends.
- Monitor cases to ensure compliance with department and company SLAs.
- Conduct business and technical discovery to gather missing information needed for resolution.
- Collaborate with internal teams to resolve client issues and track cases through completion.
- Escalate cases when necessary and communicate outcomes to appropriate stakeholders.
- Serve as backup support for online support channels and assist with special projects as needed.
Qualifications
- Associate’s degree or equivalent work experience.
- 2+ years of experience using a travel industry GDS (Sabre preferred).
- Familiarity with managed online booking tools (Concur preferred).
- At least 1 year of experience in a customer service or client support role.
- Intermediate proficiency in Microsoft Excel.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities in a fast-paced environment.
- Highly organized with strong attention to detail and time management skills.
- Ability to quickly learn industry processes, terminology, and evolving technologies.
- Experience using CRM systems is a plus.
What We Offer
- Competitive hourly compensation with annual earning potential.
- Remote work within the United States.
- Comprehensive benefits package including medical, dental, vision, and retirement options.
- A collaborative, people-first culture focused on service excellence and innovation.
- Opportunities for professional growth and skill development.