Customer Service Representative

Responsibilities :-

Communicate with customers via phone, email and chat
Providing complete information about the product to the customer.
Solving all product or service related issues of the customers.
Preparing the Customer Service Guidelines and Keeping a Record of the Customers
Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
Maintaining and updating the information of the customers regularly.
Providing the best possible solution to the queries of the customers.
Making products and services reports by collecting and analyzing the information provided by the customers.

Qualifications and Experience

Graduation.
Fresher and Experienced
Ability to communicate effectively in English language.
Basic computer skills.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.

Customer Service Representative

Job description