Vip Customer Service Specialist - Hindi/chinese (remote)
WEJOY
Job description
Company Description
- Please submit Chinese resume
- In the future might require work onsite, able to sponsor work visa in China
Job Description
1. Responsible for managing and maintaining VIP users.
2. User problem solving: proactively communicate and promptly solve VIP users' problems, feedback reasonable optimization needs to the product team, and be responsible for VIP satisfaction.
3. User relationship maintenance: Responsible for establishing contact with VIP users, improving user stickiness through professional services and communication, and promoting user activity and willingness to pay.
4. User feedback collection: Actively collect user feedback, understand user needs, and provide first-hand information for product optimization and operation strategies.
Job Requirements
1. Hindi and Chinese bilingual, proficient in listening, speaking, reading and writing;
2. Familiar with the customs and cultural habits of India;
3. Like to experience various games, have a strong sense of customer service, and be able to solve various problems of users and players during the game product experience;
4. Have empathy, be able to prevent possible disputes, and properly resolve complaints, etc;
Industry
- Mobile Gaming Apps