24*7 Email & Chat Support
Sunlightsol Technologies
Job description
Company Description
Sunlightsol Technologies, founded in 2016, is a global leader in delivering full-cycle technology and support solutions that empower businesses to achieve digital innovation and growth. We specialize in software development, web and app development, and scalable customer support and BPO solutions, including 24/7 customer care and technical support. With a team of over 60 experts across India, the US, the UK, Canada, and Australia, we are committed to providing reliable, scalable solutions that drive measurable results. Our mission is to help businesses thrive through agile processes, seamless integration, and exceptional support.
Role Description
This is a full-time remote role as a 24/7 Email & Chat Support Specialist. The primary responsibilities include providing prompt and professional responses to customer inquiries via email and chat, addressing customer technical issues, assisting with troubleshooting, maintaining accurate customer records, and collaborating with other departments as needed. The specialist is expected to deliver exceptional customer service while meeting response time targets and ensuring customer satisfaction. Flexible working hours, including nights, weekends, and holidays, are required for this role to provide seamless support.
Qualifications
- Strong written communication skills, with attention to grammar, clarity, and tone.
- Proficiency in email and chat platforms, with the ability to handle multiple conversations simultaneously.
- Strong problem-solving and troubleshooting skills, with a focus on providing effective and timely resolutions.
- Customer service experience with a customer-focused mindset and the ability to maintain professionalism in all interactions.
- Familiarity with technical support processes, ticketing systems, and basic technical knowledge is beneficial.
- Strong organizational and multitasking skills for managing multiple priorities and tasks efficiently.
- Flexibility to work in a 24/7 shift environment, including nights, weekends, and holidays.
- High school diploma or equivalent required; additional certifications in customer service or technical support are advantageous.