Sunlightsol Technologies
Company Description
Sunlightsol Technologies, founded in 2016, is a global leader in delivering full-cycle technology and support solutions that empower businesses to achieve digital innovation and growth. We specialize in software development, web and app development, and scalable customer support and BPO solutions, including 24/7 customer care and technical support. With a team of over 60 experts across India, the US, the UK, Canada, and Australia, we are committed to providing reliable, scalable solutions that drive measurable results. Our mission is to help businesses thrive through agile processes, seamless integration, and exceptional support.
Role Description
This is a full-time remote role as a 24/7 Email & Chat Support Specialist. The primary responsibilities include providing prompt and professional responses to customer inquiries via email and chat, addressing customer technical issues, assisting with troubleshooting, maintaining accurate customer records, and collaborating with other departments as needed. The specialist is expected to deliver exceptional customer service while meeting response time targets and ensuring customer satisfaction. Flexible working hours, including nights, weekends, and holidays, are required for this role to provide seamless support.
Qualifications