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Job Type: Contract Based | Work From Home

Compensation: ₹145 per hour

Minimum 120+ hours per month

Work Timings:

Shifts scheduled between 12:00 PM (Noon) to 3:00 AM (IST)

(Flexible within this window based on operational needs)

Job Description:

We are seeking a Gaming Customer Support Representative to provide high-quality email and chat support to our gaming customers. The ideal candidate is fluent in English, tech-savvy, and familiar with gaming communities and platforms such as Discord and Twitch . This is a remote role requiring reliable availability during late evening and night hours.

Key Responsibilities:

Respond to customer queries via email and live chat in a timely and professional manner
Assist users with account, gameplay, technical, and community-related issues
Moderate and engage with users on Discord servers as required
Understand and support customer interactions related to Twitch streams and integrations
Escalate complex issues to internal teams when necessary
Maintain accurate documentation of customer interactions
Ensure a positive and engaging experience for gaming customers

Requirements:

Fluency in English (written and verbal)
Own laptop/desktop with preferably 16 GB RAM or above
Strong written communication skills for email and chat support
Comfortable working between 12 PM and 3 AM IST
Stable high-speed internet connection
Ability to multitask and work independently in a remote setup

Preferred Qualifications:

Prior experience in gaming customer support
Working knowledge of Discord (servers, channels, moderation tools)
Passion for gaming and online communities

Work Environment:

100% Remote / Work From Home
Dynamic, fast-paced gaming support environment

Gaming Customer Support Representative (email & Chat Support) Rs 140per Hour

Job description