Iam - Sa - Hyd

Identity & Access Management Administrator, Senior Analyst (U2) – Technology & Digital Services - Deloitte Support Services India Private Limited

Organisation Summary At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Team Summary

The UK Internal Client Services includes teams focusing on Property & Corporate Services, Finance, Partner & Staff Services, Growth, IT Services, Human Resources and Shared Services. The I&AM/PAM is part of the IT Services Team which focuses primarily on user and systems administration and data access management.

Location: Hyderabad

Work shift Timings:

• 9-hour shifts. Shift times will vary in accordance with business need.
• Shifts (India time): 01:00 PM to 10:00 PM/ 2:00 PM – 11:00 PM (IST)
• The team member should be willing to work in a rotating shift.
• Working on USI holidays and oncall during weekends when there is a business requirement.

Specific Responsibilities

• Systems administration and management
• Customer liaison fulfilling their requests and addressing any incidents
• Housekeeping of accounts in Active Directory
• Documentation & maintenance of processes as required
• The role includes the development of detailed design documentation, provision of operational support and the resolution of complex technical problems
• Must be able to query Active Directory and to generate custom reports for Management Information purposes
• Systems administration and management is a core part of the role, and will comprise experience of using PowerShell for the following activities:
• Understand, write, and amend scripts
• Process changes (sometimes in bulk) to AD and Exchange objects
• Run reports against active directory
• Read and understand errors generated, leading to troubleshooting

Qualifications

Required:

• Education (degree): Bachelor’s degree/College diploma in Computer Science or equivalent industry experience
• 3+ years’ experience in Active Directory administration.
• Possess experience of ‘preventing data leakage’ and ‘segregation of access’ through technology
• Experience of using a ticketing system such as ServiceNow or HP Service Desk
• Assist in the development of detailed design documentation and deployment and operational support.
• Identify specific issues with migration or other directory technologies and have a basic understanding of how they interface
• Ability to communicate technical information to less experienced or non-specialist people, both verbally and in writing

Preferred

• Experience of using PowerShell and ServiceNow (or another ticketing system) would be an advantage
• LDAP query, SQL scripting will be an added advantage
• Experience of the core Microsoft packages is essential
• Must have in-depth knowledge and experience of Microsoft infrastructure including, Active Directory, Exchange services and Folder Share Security
• Must have very good knowledge of Microsoft Outlook, Microsoft office suite products and Lotus Notes
• Experience in identity management is also required; ACL permissioning and managing large data/folder structures
• Contribute to, produce and maintain processes, procedures, operational and architectural documentation,
• Assist in training new staff in technical processes and procedures
• Work with UK ITS leadership and applications teams in reviewing new documentation

Preferred Certifications (not a pre-requisite for the role):

• ITIL Foundation,
• Microsoft Certified Solutions Associate (MCSA)
• Azure fundamentals and Administration
• Cloud Security fundamentals
• CISMP, COMPTIA S+

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 320659