Technical Writer

Job Description: Technical Writer – IT / Enterprise Systems

Location: Charlotte, NC (Hybrid)

Contract Length: 12 Month Contract

Pay: $50/hr W2 ONLY, NO C2C

Overview

We are seeking a Technical Writer with strong experience in the IT and enterprise systems domain to produce clear, accurate, and user-friendly documentation. This role focuses on translating complex technical concepts into accessible content for a variety of audiences, including engineers, system administrators, business users, and non-technical stakeholders. The ideal candidate is detail-oriented, adaptable, and collaborative, with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Create, edit, and maintain technical documentation for enterprise IT systems, applications, and processes.
• Translate complex technical concepts into clear, concise content tailored to technical and non-technical audiences.
• Collaborate with engineers, architects, developers, and business stakeholders to gather information and validate technical accuracy.
• Develop user guides, system documentation, process flows, knowledge base articles, and release notes.
• Ensure documentation aligns with organizational standards, style guides, and compliance requirements.
• Manage document versioning, reviews, and approvals.
• Maintain documentation repositories and content management systems.
• Identify documentation gaps and proactively recommend improvements.
• Support change management initiatives by updating documentation for new system releases and process updates.

Required Skills & Experience

• Proven experience as a Technical Writer in an IT or enterprise technology environment .
• Ability to understand and document complex technical systems and workflows.
• Strong written and verbal communication skills with exceptional attention to detail.
• Experience working with subject matter experts to gather and validate technical content.
• Proficiency with documentation tools and content management platforms (e.g., Confluence, SharePoint, MadCap Flare, or similar).
• Ability to manage multiple documentation projects simultaneously and meet deadlines.

Preferred Qualifications

• Familiarity with software development or infrastructure environments.
• Experience documenting APIs, system integrations, or cloud platforms.
• Knowledge of Agile or DevOps environments.
• Experience creating visual documentation such as process diagrams or system flow charts.

Soft Skills

• Highly organized and detail-focused.
• Strong collaboration and stakeholder engagement skills.
• Ability to adapt quickly to changing priorities.
• Self-driven and proactive in identifying documentation needs.