Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Technical Writer . Candidates will be able to work either hybrid or fully remote. Candidates that can work hybrid are preferred.

Job Description:

Produce clear, accurate, audit-ready documentation that a third party can execute without re-interviewing subject matter experts. Scope covers all our client’s Child Support Systems and Services and key projects chartered including migration of child support technologies to a major cloud provider (AWS or Azure): installation, configuration, operation, troubleshooting, cutover, Hypercare, and support.

Duties & Responsibilities:

Write and edit installation, configuration, how-to, troubleshooting, and online help for:
Cloud landing zone (AWS or Azure equivalents).
Application stack (.NET/Angular, and any platform-specific deployment/run details).
Data tier (AWS RDS/Aurora/SQL Server or Azure SQL).
Batch/scheduler (Control-M; note any cloud-native hooks such as Event Grid/EventBridge, Functions/Lambda).
Interfaces (file/API; API Management/API Gateway, Key Vault/KMS, Private Endpoint/PrivateLink).
Publish runbooks/playbooks (batch, interfaces, monitoring/alerts, cutover/rollback, Hypercare) with change history.
Maintain a single, versioned documentation repository (SharePoint/Confluence) with metadata (system, partner, cadence, PII flag) and links to code/configs.
Convert Subject Matter Expert (SME) notes into step-by-step procedures (screenshots, scripts, commands).

Deliverables:

Install/config guides (cloud landing, app, data, scheduler).
Interface runbooks and cutover/rollback checklists.
Troubleshooting trees and “first-response” procedures.
Online help; quick-reference job aids.
Versioned doc set per release.

Required Skill Sets (Non-Negotiable):

Over five 5 years enterprise technical writing experience with hands-on runbooks/ops docs (samples required).
Demonstrated modernization documentation (legacy → cloud) with legacy + target flows.
Ability to capture runbooks for: Control-M, interfaces (file/API), SQL platform (AWS RDS/Aurora or Azure SQL), .NET/Angular, and enterprise identity (e.g., Entra ID or AWS IAM/IAM Identity Center).
Single-source practice (SharePoint/Confluence) with versioning/metadata.
Plain-English writing for technical and non-technical audiences; passes peer review without rewrite.

Preferred Qualifications:

State/federal modernization; familiarity with PII Safe Harbor (masking in non-prod; encryption in transit/at rest).
Observability docs (App Insights/Log Analytics or CloudWatch/CloudTrail/OpenSearch).

Tools & Platforms:

Microsoft 365, SharePoint/Confluence, Visio/Lucid, ServiceNow, Git (versioning); Cloud Services: Azure (App Gateway/Firewall, Key Vault, Private Endpoint) or AWS (ALB/NLB/WAF, KMS/Secrets Manager, PrivateLink).

Performance Measures:

Doc completeness/accuracy (review pass rate).
Findability and update turnaround.
Reduction in support escalations tied to unclear instructions.

Submission & Screening:

Two recent samples: (1) install/config guide, (2) runbook/playbook.
30-minute rewrite test from raw SME notes.

Technical Writer (runbooks/ops Documentation Experience Required)

Job description