Technical Writer Ii

About Gleason

With more than 2,200 employees and 13 manufacturing facilities worldwide, Gleason Corporation is a leader in gear technology. Gleason's product and service offerings include gear and transmission design software, gear manufacturing machines and related accessories, gear metrology equipment and automation systems. Gleason products are used by customers in e-mobility, commercial vehicles, aerospace, agriculture, mining, sustainable energy, construction, power tools, marine and many other industries

Working for Gleason, you will be connected to work that matters, putting your expertise to its best use while developing skills for the future. The result is a career defined by you, supported by Gleason and built on tangible accomplishments. As we continue to grow and evolve, we are looking for the right people to join us on our mission. If you are interested in being part of our team, there are a few things you should know: We are energized by challenges and the effort needed to solve them. We like working with people who are positive, adaptable and growth-minded. We care how work gets accomplished and are deeply invested in the success of our customers and colleagues. If this sounds like you, we invite you to read on and learn more.

Why work at Gleason?

• Excellent benefits package including a 6% Company 401(k) match
• Flexible scheduling
• Tuition Assistance Program
• Employee Assistance Program
• Formal and informal Development opportunities.

Position Summary:

The Technical Writer II is a mid-level position within the Technical Documentation group, responsible for creation and maintenance of current product and new product design technical documentation. The Technical Writer II is typically self-managed and can handle larger scale projects with occasional guidance by a more senior writer. Projects will include some customization related to engineered to order (ETO) content.

Job Responsibilities:

• Organize and clearly state all details pertaining to machine operation, including safety, installation, setup, controls, summary management, part production, and maintenance.
• Document all installation, setup and operation of machine sub-systems, including hydraulics, pneumatics, cooling, filtration and automation.
• Produce customer specific electronic and print repair parts catalogs for all machine shipments using raw CAD files and SAP data.
• Gather information from Subject Matter Experts (SMEs), write technical documentation, and edit for accuracy and content.
• Digitally photograph machines and components for use in documentation
• Print and assemble Operating Instructions, Repair Parts Catalogs, and Engineering Files.
• Update legacy and existing product documentation as needed.
• Maintain proficiency with software revisions and future trends used to produce documentation.
• Support other departments within the organization: passport and group pictures, create software documentation packages

Qualifications (Knowledge, Skills & Abilities):

• Define problems, collect data, establish facts, draw valid conclusions, define and implement solutions that prevent recurrence of the problem.
• Interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Comprehend and effectively communicate verbally and in writing to specific audiences while using good judgement regarding appropriateness of communications.
• Detail oriented with the ability to communicate technical information effectively with customer support, proposal team and service areas to initiate and respond to quotes, production orders and service issues on products.
• Work collaboratively in a team environment, interact in a positive manner with customers and co-workers.
• Effective time management skills with the ability to prioritize, meet deadlines, and deliver results.
• Willing to cross train and learn.

Technical Documentation Skills

Software Skills:

• Oxygen: create topics and DITA maps, relationship tables, content references, and book maps.
• Xdocs CMS: create and maintain filter sets and publishing profiles. Understand CMAdmin functions and use translation module effectively.
• Photoshop: use multiple tools to improve image quality.
• Adobe Acrobat: edit PDFs
• Adobe Illustrator: maintain and modify layout templates. Create figure layouts and add callouts to figures.
• Creo Parametric: export assemblies
• Creo Illustrate: create exploded views, move components, and change colors in images. Combine models in Creo for more accurate model representation.
• Frame Maker: maintain and update existing legacy templates for and layouts.

Business System Skills:

• Network/Sales Order Functions: understand how to review Project Definitions. Attend technical review meetings when necessary.
• Dashboards: understand priorities and update promise dates in dashboard.
• Issue Tracking Log system: assign ITL's as necessary. Resolve and close ITL's without help.

Machine/Process Knowledge:

• Machine Processes: understand machining and automation processes and how they are set up and used during machine operation.
• Operator Instruction/Maintenance Manual: work mainly without supervision to create new content and document procedures for existing machine models.
• Mechanical and Controls Aptitude: describe maintenance and setup procedures and has knowledge of major machine subsystems and assemblies.

Preferred Education/Training/Experience:

• Bachelor’s degree in relevant technical field
• 2-5 years of relevant experience

Professional Certificates, Licenses or Registrations:

• NA

Computer Skills:

• Microsoft Office (Word, Excel, PowerPoint)
• Outlook
• Internet
• Project Management Software
• SAP

Travel Requirements:

• Occasional Domestic

The salary range in this posting depends on qualifications and experience. Actual compensation may vary, and this job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on relevant experience, qualifications/education, and other factors including work schedule, shift premiums, and overtime.

Gleason is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.

OFFICE ENVIRONMENT

PHYSICAL DEMANDS

The physical demands described here are representative of those that would need to be met by an employee to successfully perform the essential functions of this job in an office environment. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job in an office environment. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

REASONABLE ACCOMMODATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed. Employees are required to follow any other instructions and to perform any other duties requested by their manager or supervisor.

DISCLAIMER

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed and is not an all inclusive summary of job duties and responsibilities. The omission of specific statements or duties and responsibilities does not exclude them from the position if the work is similar, related or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.