Jr. Documentation Specialist

Job Title: Jr. Documentation SpecialistLocation: National Harbor, MD (Hybrid)Type: Full TimeCompensation: $50,000 to $65,000 Annually + Benefits (401K, Medical, Dental, FSA, + more!) Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Cloudforce is seeking a motivated and detail-oriented Documentation Specialist to join the team. In this role, you’ll work closely with our nebulaONE® team to draft and edit written materials, including technical documentation, procedures, and manuals. If you love the fast-paced environment of a startup, working with smart people, and opportunities for accelerated career advancement, then this is an incredibly unique opportunity to join an accomplished team as we grow.

Responsibilities:

• Collaborate with various stakeholders to create and maintain end-user, administrator, and support documentation for nebulaONE® features, tools, and integrations.
• Translate complex technical and AI concepts into accessible, role-specific guidance for non-technical users.
• Edit and maintain previously developed documentation, ensuring efficient organization and storage.
• Ensure that documentation adheres to regulatory, company, and client standards.
• Maintain documentation version control, style standards, and review cycles, ensuring compliance and adherence for all previous and new documentation.
• Assist internal staff with copy review, proofreading and formatting of deliverables and other written communications, as needed.

Qualifications:

• User first mindset.
• At least one year of experience drafting, reviewing, and editing technical documents (e.g., whitepapers, tech blogs, tech diagrams, manuals, etc.).
• Experience interviewing senior engineering staff and subject matter experts to extract content for use in crafting documentation and tailoring it for the customer base.
• Thorough knowledge of technical writing principles and practices.
• Ability to produce content to meet deadlines.
• Ability to prepare documentation with minimal input from subject matter experts.
• Strong research skills and willingness to become an industry expert.
• Strong written and verbal communication skills.
• High proficiency with Microsoft Word, Excel, PowerPoint, and SharePoint.

Preferred Qualifications:

• Bachelor’s degree in Technical Writing, English, Journalism, Communications, or related field.
• Basic graphic design and desktop publishing/formatting experience.
• Experience with Snagit, ServiceNow, JIRA, Confluence, etc.

You Love To:

• Work in a dynamic team environment.
• Learn and deploy modern technologies.
• Analyze and solve tough technical problems by leveraging leading-edge technologies.
• Demonstrate your expertise through a consultative and collaborative approach to engineering.
• Interact with clients often and maintain excellent working relationships.
• Participate in monthly company outings and quarterly local service projects.

This description highlights the core duties of the position; however, responsibilities may evolve as needs change and opportunities arise. About Us: Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise: cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.

We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. We’ve built a culture around openness, inclusiveness, giving back to the community, team building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, we’re serious about making each individual feel like they’re part of our team. Cloudforce offers everything you’d expect in the perfect technology job…* Outstanding opportunities to learn, grow, and expand your network

• Excellent compensation, benefits, and generous incentives
• 401K savings plan and education reimbursement
• Ultra-modern gym with Tonal and Peloton
• Super cutting-edge technology
• State-of-the-art workspace
• Community involvement
• Great team synergy

But we also offer a few irresistible extras:* Friday afternoon shenanigans

• A kitchen stocked with free snacks
• Getting rewarded just for learning new things
• Super fun location with restaurants, shops, and more
• Seeing your input and suggestions heard and implemented
• Free monthly garage parking with direct private access to the office
• Brand-new, sun-filled National Harbor offices with scenic views of the Potomac
• Scenic walking paths along the Potomac for getting some fresh air and think time
• Applying your technology smarts and insights to make the world safer, smarter, better

P.S.... Wondering about our other essential benefits? Here’s a brief snapshot:* Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.

• Paid parental leave, including adoption and foster care placement.
• PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!).
• 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.
• And more! Check out our careers page for more details: www.gocloudforce.com/careers/.

*Cloudforce is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.