User Experience Researcher

Join a Global Leader in Workforce Solutions – Net2Source Inc.

Who We Are

Net2Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Job Title: UX Researcher

Location: Fort Worth, TX (HYBRID)

Duration: 12 months

Pay Range: $70 - $75/hr

WHY YOU’LL LOVE THIS JOB:

•This job is a member of the Digital Customer Experience team within the Customer Experience Organization at client. We're a multidisciplinary UX team that drives the user experience for our customer and employee-facing applications.

•The UX Researcher is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with user research methods, data analysis and UX strategy.

•The ideal candidate is a driven user advocate who is passionate about creating intuitive products and uses their strengths in multiple disciplines to share knowledge and mentor their product portfolio.

•You'll wear many hats as a mentor, strategist, collaborator and evangelist, and you’ll use your applicable knowledge and skills in user testing, research best practices and methodologies for a wide variety of problems within.

WHAT YOU’LL DO

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.

•Collaborate with Product Owners, Product Designers and stakeholders to develop a deep understanding of business problems and advocate for user experience.

•Contribute research strategies that help define and work toward product portfolio objectives and key results (OKRs).

•Advocate for and perform discovery and evaluative research to reveal product insights ahead of development.

•Conduct qualitative UX research using industry-standard methods such as moderated usability tests, heuristic evaluations, user interviews, contextual inquiries and competitive analyses to understand user behaviors, needs, motivations and pain points.

•Perform quantitative UX research leveraging methods like surveys, clickstream analysis, eye-tracking studies, card sorting, tree testing and unmoderated usability tests to quantify user behaviors, validate design decisions and measure ease-of-use, comprehension and satisfaction.

•Effectively present and communicate actionable insights to product teams based on research outcomes.

•Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for.

•Create, update and advocate personas, customer journey maps and service blueprints to help product teams stay organized, focused and customer centric.

•Work in a self-guided Agile environment across multiple initiatives and ceremonies.

•Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on.

•Scale UX research by building infrastructure, educating others and contributing to Research Ops.

•Utilize research software / hardware (including eye tracking equipment) and participant recruitment resources.

ALL YOU’LL NEED FOR SUCCESS

Minimum Qualifications – Education & Prior Job Experience

•Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline

•3+ years of experience in applied user experience research at large enterprises or highly matrixed organizations

•Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills

•Knowledge and ability to use remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)

•Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)

•Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles

•Desire to promote and teach the importance of user-centered research to Product Owners, stakeholders and Designers

•Ability to present work in a clear and compelling manner to stakeholders and explain design recommendations by citing best practices, testing data or business requirements

Preferred Qualifications – Education & Prior Job Experience

•Master’s degree or Ph.D. in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline

•5+ years of experience in applied user experience research at large enterprises or highly matrixed organizations

•Experience in owning and creating research strategies that help define and work toward product objectives and key results

•Project management skills with the ability to build strategy, set objectives & key results, and deliver on time

•Experience scaling research practices, setting up a research insight repository, and building a product benchmarking program

•Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.)

•Experience conducting field research with unionized workforces

•Knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices

Skills, Licenses, and Certifications:

•Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills

•Experience and understanding of SPSS, R, SQL, database queries and basic programming languages

•Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)

•Ability to present work in a clear and compelling manner to stakeholdersexplain design recommendations by citing best practices, testing data or business requirements

•Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)

•Familiarity with using an eye-tracking tool

•Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles

•Ability to create effective and compelling presentations

Why Work With Us?

We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America’s Most Honored Businesses (Top 10%)

• Fastest-Growing Staffing Firm by Staffing Industry Analysts

• INC 5000 List for Eight Consecutive Years

• Top 100 by Dallas Business Journal

• Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?

Click Apply Now and let’s make it happen.