Manager, Ux Content Strategy

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

We are seeking a Manager, UX Content Strategy to lead the evolution of content across our platform, integrator.io, and build a unified, scalable, user-centered content ecosystem.

This role sits within the UX Design organization and operates as a peer to Product Design and UX Research, not Marketing or Brand. You will oversee UX writing, in-product guidance, terminology systems, structured content architecture, and customer-facing documentation.You will define and operationalize a modern content strategy that supports AI-powered workflows, contextual help, and guided experiences. You will influence product strategy, shape UX patterns, and ensure users have clear and intuitive pathways through complex technical workflows.

This is not a role focused on producing standalone content. It is a systems-level UX leadership role centered on architecting a sustainable, intelligent, and user-centered content ecosystem that scales with both the product and its AI-driven future.

Key Responsibilities

• Lead the content strategy for our SaaS platform Integrator.io across UX writing, in-product guidance, and documentation.
• Define scalable content systems, including product voice and tone, terminology, information architecture, taxonomy, and governance standards.
• Oversee microcopy and the copy that supports end-to-end user workflows, ensuring clarity across task flows, configuration steps, system interactions, and troubleshooting paths, along with onboarding, error states, notifications, and contextual help.
• Influence interaction design through content-first thinking, language-led UX patterns, and participation in design critiques and product reviews.
• Transform documentation into structured, contextual, AI-ready content aligned with in-product experiences.
• Partner with UX Research to test language, validate user comprehension, and run content experiments.
• Use analytics, search data, and telemetry to measure content performance and drive improvements.
• Collaborate early with Product, Design, Engineering, Support, and Data teams to shape user flows and support product decisions through content.
• Manage platform and documentation content audits, accessibility compliance, localization readiness, and general content operations.
• Establish governance for human- and AI-generated content, including quality review and structured content models.
• Manage and lead a hybrid team of UX writers and technical documentation specialists based in the US and India.

How Success Is Measured

• Improved task completion rates, time-on-task, and error reduction in complex workflows
• Increased user comprehension and confidence as demonstrated through usability testing and research
• Reduced support burden through clearer in-product guidance and documentation
• Consistency, scalability, and reuse of terminology and structured content across the platform

Who are we looking for? Skills & Abilities

• Ability to collaborate effectively with Product, Engineering, Support, and cross-functional partners.
• Strong understanding of accessibility and inclusive content design.
• Familiarity with multi-modal content (tutorials, visuals, interactive guidance).

Education & Experience

• 6+ years in UX content strategy, content design, information architecture, or technical content roles supporting SaaS or enterprise products.
• Experience in organizations where content is treated as a core UX discipline and where you have worked closely with Product/UX Designers, Product Management and Engineering.
• A portfolio showcasing systems-level UX content strategy, including:

• In-product UX writing and microcopy
• Content-informed user flows or decision paths
• Information architecture, terminology systems, or content models

• Examples of simplifying complex or technical workflows. (Portfolios focused primarily on marketing, brand messaging, or campaigns will not be considered.)
• Experience working directly with UX or product design teams and shaping interaction design through content.
• Experience with content governance, structured content systems, and scalable content operations.
• Fluency in UX research methods and data-driven content decision-making.
• Experience with technical domains such as APIs, automation, or integration platforms.
• Degree in HCI, Information Science, Technical Communication, Linguistics, English, or related fields (or equivalent experience).
• Experience with AI-supported content workflows or structured content for generative AI (e.g., RAG, semantic search, agent-based guidance).
• Ideally, experience with localization/internationalization.

What This Role Is Not This Role Does Not Focus On

• Marketing content, brand storytelling, or campaign messaging
• Demand generation, acquisition, or conversion optimization
• SEO strategy, blogs, social media, or website marketing pages
• Success in this role is defined by product usability, task success, comprehension, and user confidence inside the product, not by traffic, engagement, or marketing funnel metrics.
• Candidates whose primary background is in marketing or brand content strategy without hands-on UX content design experience will not be a fit for this role.

Here You'll Experience

• Remote-first culture, built on trust, collaboration, and transparency
• A high-growth, inclusive work environment where innovation thrives and ideas are implemented
• Lightspeed learning opportunities to keep you at the leading edge of your field
• Exceptional coworkers who challenge and inspire you daily
• Competitive compensation and benefits, including:

• Three weeks of vacation (starting year one)
• Wellness days and holidays to recharge
• Parental leave and a generous benefits package
• Monthly tech stipend
• Recognition and career development opportunities

Diversity, Equity, Inclusion, and Accessibility As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.