Staff Design Researcher

Category Design & User Experience

Location Mountain View, California

Job ID 18824

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join Intuit as a Senior Design Researcher on the PDX Design Research team, as we help shape the direction of ecosystem work across Intuit. The PDX Design Research team is focused on finding and solving the biggest customer problems and helping bring our customers a delightful, secure and seamless experience across all Intuit’s products and services.

At Intuit, we’re a talented group of customer obsessed designers focused on delivering awesome experiences and value. We are looking for a candidate who is passionate about design research and innovation, a creative problem solver and a constant advocate for the user and customer. You’ll be joining a team that loves design, innovation, problem solving and relishes the opportunity to serve as the unrelenting advocates of beautiful customer experiences.

Responsibilities

• Conduct end-to-end research, utilizing a wide variety of methodologies to help us gain confidence in our understanding of our users (current and future), their needs and the opportunity this uncovers for our products.
• Work closely with product, design, and marketing teams to define the most important research questions, lead research, and come out with a clear POV on the most important insights.
• Turn insights into action by partnering with cross-functional teams to create delightful and seamless customer experiences.
• Mentor and coach more junior team members.

Qualifications

• Minimum of 8 years of work experience leading design/UX research projects in a professional environment, preferably in a technology company or consulting firm
• A track record of successfully managing research engagements, from exploratory research to usability studies, impacting all aspects of business and product development
• Communication and presentation skills
  • Ability to translate research data and insights into clear frameworks and actionable recommendation
  • Ability to build narratives that weave together soft and hard data
  • Strong storytelling, data visualization, and presentation skills
  • Comfortable presenting findings in front of leadership and large audiences of key stakeholders
• Qualitative research skills:
  • Demonstrated ability in designing and leading qualitative research, specifically remote IDIs and contextual inquiry
  • Proficiency in using a wide range of digital UI research and mobile ethnography tools
  • Value process and rigor but thrive on creative problem solving and research approaches
  • Willingness to get your hands dirty and personally recruit participants as needed
• Quantitative research skills:
  • An appreciation for the value of hard data in complementing qualitative findings
  • Experience designing surveys and analyzing data
  • Even better if you have experience working with data science

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Bay Area California $179,500- 243,000