User Experience Designer

Our government client is looking for an experienced UX Designer on a remote 12+ months renewable contract role in Harrisburg, PA.

Position- UX Designer | REMOTE | $80/hr

OBJECTIVE OF ENGAGEMENT:

A technical expert in user experience (UX) research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices. This includes conducting user research through interviews, shadowing, and observation of frontline staff; analyzing current systems and data flows; and mapping the end-to-end user journey. The goal is to uncover pain points and inefficiencies, and produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes.

The expert will communicate insights to cross-functional teams; working with the project, design, and development teams, product managers, and program staff on implementing the modifications to production.

Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user.

Required Skills:

· Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance

· Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices

· Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale.

· Experience building successful product design based on research.

· Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research

· Experience building alignment with stakeholders.

· Experience leading design for a product, platform, or service.

· Experience with iterative or agile development methodologies.

· Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations.

Required/Desired Skills and Experience:

• 2 or more years of UX experience, with a focus on building and designing products, platforms, or services at scale Required
• Experience delivering technology for HHS or Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance (or similar programs) Required
• Deep technical subject matter experience in User Experience (UX) Research and User Centered Design Practices Required
• Experience building successful product design based on research Required
• Experience across the full UX design spectrum Required
• Experience building alignment with stakeholders Required
• Experience leading design for a product, platform, or service Required
• Experience with iterative or agile development methodologies Required
• Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations Required

About Vector:

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

www.vectorconsulting.com

“Celebrating 30 years of service.”