Principal Experience Designer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: At Venmo, the Experience Design is a think/make environment. We blend strategy, creativity, and craft to design experiences that feel effortless, human, and distinctly Venmo. Our designers turn complexity into clarity – working across product, brand, and engineering to turn complex financial interactions into simple, trustworthy moments of connection. We help millions of people move and manage their money with confidence. As a Principal Experience Designer at Venmo, you’ll play a pivotal role in shaping how millions of users manage their money and leverage financial products on Venmo. We are seeking a visionary leader with an unwavering commitment to user-centered design.

Job Description:

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional_Responsibilities_And_Preferred_Qualifications:

The Venmo Experience Design team works across all end-to-end experiences for Venmo consumers globally and works closely with product and engineering partners to inform and drive the strategy and roadmap. In this role you will be playing a key role in our CFS (Consumer Financial Services) experiences, working with other leaders and cross-functional team members to build and deliver the best possible experiences across all aspects of the CFS (Consumer Financial Services) team.

As a Principal Experience Designer at Venmo, you’ll play a pivotal role in shaping how millions of users manage their money and leverage financial products on Venmo. We are seeking a visionary leader with an unwavering commitment to user-centered design.

This passion translates into flawless execution, leveraging a deep understanding of design patterns to build trust and security within our financial products. They will cultivate a visually sophisticated brand experience that resonates with our target audience, all while influencing stakeholders to champion their design vision.

This Principal Designer will be on the Consumer Financial Services (CFS) design team, which is responsible for Venmo's money management features, including Venmo Balance, deposits, automated money tools, Crypto, Teen accounts, and financial products like the Venmo Debit and Credit Cards. We work adjacent to the Core Experiences and Commerce teams, collaborating with researchers and content designers within Venmo’s XD organization to deliver innovative and user-friendly financial solutions.

The CFS team shapes Venmo’s financial ecosystem, delivering visually sophisticated experiences that resonate with our users. You'll leverage, and create new design patterns, advocate for best practices, and influence stakeholders to champion your vision—all while pushing the boundaries of what’s possible in digital finance.

Responsibilities:

• Design leadership - drive best practices in process and methodology and deliver against business and customer needs
• Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders
• Leverage and extend the use of design system, style guides, patterns and assets in the creation of UX deliverables
• Contribute to the wider UX community, mentoring others, leveraging your strengths to help others grow
• Ensure that all the organization’s output/visuals are consistent with the overall brand and strategic commitments.
• Apply a customer-focused, iterative design process.
• Make design decisions based on research and insights, as well as advocate for continuous learning and inclusive design best practices.
• Collaborate cross-functionally with product management, engineering, content design, and user research to create and deliver best-in-class products and services using a customer-focused, iterative design process.

Requirements:

• 10+ years in UX role, bachelor’s and/or master’s degree in the study of user experience, design, research or related fields or equivalent professional experience
• Thorough command of the UX lifecycle with deep, direct experience in all skill areas and tools, including facilitation of workshops or other collaboration techniques to drive momentum and credibility within the organization
• Complete UX skillset, to deliver excellence across products and platforms, mobile apps, financial services expertise an advantage
• Experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed
• Familiarity and experience with standard design and prototyping tools, such as Figma, Framer, and Miro
• High degree of craft, taste, and product intuition, with a keen eye towards future trends, emerging technology, and shifting customer expectations
• Demonstrate exceptional visual craft with mastery of typography, color theory, composition, and visual hierarchy to create polished, pixel-perfect designs that elevate user experiences
• Experience managing multiple projects and working through ambiguity.
• Ability to work cross-team and synthesize feedback from multiple teams/owners.
• Excellent written and verbal communication skills. Strong organizational skills and a relentless attention to detail.
• Compelling storyteller who can educate as well as entertain.
• Experience in fintech or financial products is a plus

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

Work Permit and Relocation Prerequisites: Must already possess valid authorization to work in the country where the position is advertised/located. Relocation support will not be provided for this role.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $188,000 to $323,950

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.